Rosa Falcon
Tampa,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
General Manager of Food Service
HMSHost
11.2013 - Current
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
High School Diploma -
Adela Rolon Fuentez
2009
Skills
- Communication
- Time Management
- Sanitation Standards
- Employee Retention
- Coaching
- ServeSafe Manager
- Problem Solving
- Safety
Accomplishments
Burger 21 Store Nominated for being the cleanest, organized and highest standards by Health Department and Airport Operation.
Pei Wei Certificate of Appreciation From Tampa International Airport Police Department
HMSHost Above & Beyond
Timeline
General Manager of Food Service
HMSHost
11.2013 - Current
High School Diploma -
Adela Rolon Fuentez
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