Summary
Overview
Work History
Education
Skills
Timeline

Rosa Garcia

Aurora,IL

Summary

Fast learner also someone who never gives up no matter what I'm also knowledgeable and dedicated customer service professional with extensive experience in retail, customer service, title loan, loan and payday loan processing industry. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Rent A Center
Aurora, IL
03.2022 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Assisted sales team with completing customer transactions and managing issues.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Conducted weekly sales meetings to discuss business opportunities and strategies
  • Coordinated office operations and kept store in compliance with company standards.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Office Manager

D & D Pallets
Aurora, IL
01.2020 - Current
  • Completed bi-weekly payroll for 6 employees.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Compared vendor prices and negotiated for optimal savings.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Handled all incoming business and client requests for information.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities, including ordering and, stocking and shipment receiving.
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment
  • Processed payrolls
  • Interacted with new vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Customer Service Representative

Midwest Title Loans
Aurora, IL
07.2016 - 07.2019
  • Analyzed departmental documents for appropriate distribution and filing
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Alerted customers to upcoming sales events and promotions
  • Welcomed customers into the store
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies
  • Verified that all customers received receipts for their payments
  • Processed cash and credit payments rapidly and accurately
  • Entered data promptly and efficiently with a 100% accuracy rate
  • Learned, referenced and applied product knowledge information
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Set up and explained new contracts
  • Reached out to approximately 70 account holders daily
  • Used skip tracing and other techniques to locate debtors
  • Managed the discharge and sale of default property
  • Contacted customers to discuss payment schedules and set up or immediately process payments
  • Set up drafts and processed immediate payments
  • Maintained a high volume of calls to meet demands of busy group
  • Collected on past due accounts with average 0-6 months delinquency
  • Achieved performance goals on a consistent basis
  • Monitored accounts for compliance with established payment plans
  • Utilized scripted conversation prompts to convey current account information and obtain payments
  • Documented changes in accounts and on credit reports
  • Negotiated with account holders to devise repayment plans and minimize collections receivables
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue
  • Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances
  • Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities
  • Worked in call center environment handling manual and automatically dialed outbound calls

Department Manager

Walmart Supercenter
Aurora, IL
03.2007 - 12.2017
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Implemented process improvement initiatives within the department
  • Ensured that all employees within the department presented a positive, exemplary image to customers
  • Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Trained 6 new sales associates each quarter
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Communicated clear expectations and goals to each team member
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Recommended merchandise to customers based on their needs and preferences
  • Responded to customer questions and requests in a prompt and efficient manner
  • Followed up with 100% of customers each week to verify that they were satisfied with purchases
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Alerted customers to upcoming sales events and promotions
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Mentored new sales associates to contribute to the store's positive culture
  • Built relationships with customers to increase likelihood of repeat business
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy
  • Stocked and replenished merchandise according to store merchandising layouts
  • Supervised and directed all merchandise and shipment processing
  • Responded to customer concerns with friendly and knowledgeable service
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Worked with the management team to implement the proper division of responsibilities

Education

GED -

Ventura High School, Ventura, CA

Skills

  • Collections processing
  • Customer service
  • Time management
  • Strong communication skills
  • Powerful negotiator
  • Extremely organized
  • Service standard compliance
  • Retail materials management
  • Receiving support
  • Credit card processing
  • Money handling abilities
  • Key holder experience
  • Vendor invoice processing
  • Closing processes
  • Checking time cards
  • Recording data
  • Investigating discrepancies
  • Expense reimbursements
  • Basic functions in Excel
  • Computer skills
  • Appointment Scheduling
  • Routing orders
  • Prioritizing calls
  • Oral and writing communication
  • Inquiry response
  • Credit and collections
  • Payroll and budgeting
  • Training and Development
  • Team Leadership
  • Office administration
  • Pricing and Markdowns

Timeline

Assistant Manager - Rent A Center
03.2022 - Current
Office Manager - D & D Pallets
01.2020 - Current
Customer Service Representative - Midwest Title Loans
07.2016 - 07.2019
Department Manager - Walmart Supercenter
03.2007 - 12.2017
Ventura High School - GED,

Similar Profiles

CREATE PROFILE
Rosa Garcia