NICHOLE JACKMAN
Atlanta,GA
Summary
Dedicated Accounts Receivable Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
23
23
years of professional experience
Work History
Executive Assistant
Schindler Elevator Cprperation
Atlanta, GA
10.2023 - 10.2024
- Managed executive schedules, coordinating meetings and travel arrangements efficiently.
- Developed and maintained filing systems to ensure accurate document retrieval.
- Streamlined communication processes between departments to enhance collaboration.
- Prepared detailed reports and presentations for executive leadership review.
- Organized company events, ensuring seamless logistics and participant engagement.
- Mentored junior administrative staff, fostering professional growth and skill development.
- Handled confidential and sensitive information with discretion and tact.
- Led process improvement initiatives to enhance operational efficiency across the office environment.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
District Account Specialist
Schindler Elevator Corporation
Atlanta, GA
11.2021 - 10.2024
- Processed and reconciled customer payments, ensuring accuracy in accounts receivable records.
- Managed aging reports to identify overdue accounts and initiated collection procedures.
- Collaborated with sales and finance teams to resolve billing discrepancies promptly.
- Implemented improvements in invoicing processes, reducing errors and enhancing efficiency.
- Trained junior staff on best practices for accounts receivable management and software usage.
- Led initiatives to streamline reporting processes, improving visibility into cash flow management.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Analyzed account trends to propose strategic adjustments in credit policies and terms.
PATIENT ACCOUNT REPRESENTATIVE-COLLECTIONS
FRESENIUS MEDICAL CARE
Kennesaw, GA
11.2016 - 03.2021
- Generate and analyze AR for outstanding Medicare Claims and diverse reports and work lists in the identification and resolution of general patient account issues.
- Ensures the timely receipt of claim with in the guide lines of patient's insurance carriers.
- Assist in the resolution of outstanding payments from past due accounts.
- Ensure accuracy of processing payments accordingly and reconciling all necessary data.
- Serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
- Provides outstanding customer service to Providers and Managed Medicare through effective and timely communication.
- Train and Mentor new employees on various work list and claims applications.
- Processed patient accounts accurately, ensuring compliance with billing regulations and company policies.
- Resolved discrepancies in insurance claims, improving overall reimbursement rates for services rendered.
- Coordinated with healthcare providers to obtain necessary documentation for timely claim submissions.
- Trained new staff on account management systems and best practices for patient interactions.
CUSTOMER SERVICE REP
DELTA DENTAL
Alpharetta, GA
05.2015 - 11.2016
- Answer inbound calls and responded to questions and inquiries concerning dental plans.
- Research dental claims and coordinates information from other departments to respond and resolve payments.
- Authorized adjustments to billing in order resolve customer service issues.
- Coordinates with dental office personnel to clarify subscriber's coverage level.
- Maintained positive rapport with dental office staff members to insure positive image of Delta Dental Insurance Company.
MEDICAL ADMINISTRATIVE ASSISTANT
NORTHWEST NEUROLOGY
MARIETTA, GA
04.2012 - 07.2014
- Maintain detailed phone messages. Gather or update patient demographics.
- Collect payments during check in process and secure insurance authorizations for patient visits.
- Electronically verify insurance coverage to determine eligibility, coverage's and payments.
- Manage schedule for 6 doctors, included preparing charts for upcoming visits and programing meetings.
- Maintain medical charts, data entry and scanning of documents into the electronic medical records.
- Execute other administrative tasks including managing correspondence and order of office supplies.
- Obtain necessary pre- and post-treatment vital signs and weight.
MEDICAL ADMINISTRATIVE ASSISTANT - INTERNSHIP
WEST SIDE GASTROENTEROLOGY/ Dr. JASMINE JEFFERS
AUSTELL, GA
01.2011 - 03.2012
- Performed office administrative duties to include, appointment scheduling, and front desk reception.
- Triaged patients and recorded vital signs statistics as well as reason for their visit and medical history.
- Completed data entry duties, faxing, copying and scanning of documents.
- Filed all chart information accurately and in a timely fashion.
- Exercised HIPAA regulations by maintaining privacy and confidentiality at all times.
- Handled request for information releases and disclosures; provided billing and reception coverage as assigned.
LOAN OFFICER
SUNTRUST BANK
SMYRNA, GA
10.2001 - 03.2009
- Crossed sold various financial products, increased profits and reached benchmarks every month.
- Received and responded to customer telephone and email inquiries regarding products or services.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Submitted applications to credit analysts for verification and recommendation.
- References provided if requested.
Education
Diploma/Certificate -
Everest Institute
03.2010
High School Diploma -
Campbell High School
Smyrna, GASkills
- Medical Records Management
- Collections
- GA Medicaid Portal
- LabCorp
- Quest Portal
- Medical Software
- Data Entry
- Patient Scheduling
- Charting
- Filing
- Insurance Verification
- Excel
- UBO4
- CMS 1500
- HIPAA
- CPR Certified
- Vital signs
- Prior Authorizations
- Dental codes
- Dental terminology
- Office administration
- Office management
- Executive support
- Presentation development
- Invoice processing
- Statement review
- Time management
- Letter typing
- Data logging
- Recordkeeping skills
- Payment arrangement
- Collections processing
- Account management
- Customer service
Timeline
Executive Assistant
Schindler Elevator Cprperation
10.2023 - 10.2024
District Account Specialist
Schindler Elevator Corporation
11.2021 - 10.2024
PATIENT ACCOUNT REPRESENTATIVE-COLLECTIONS
FRESENIUS MEDICAL CARE
11.2016 - 03.2021
CUSTOMER SERVICE REP
DELTA DENTAL
05.2015 - 11.2016
MEDICAL ADMINISTRATIVE ASSISTANT
NORTHWEST NEUROLOGY
04.2012 - 07.2014
MEDICAL ADMINISTRATIVE ASSISTANT - INTERNSHIP
WEST SIDE GASTROENTEROLOGY/ Dr. JASMINE JEFFERS
01.2011 - 03.2012
LOAN OFFICER
SUNTRUST BANK
10.2001 - 03.2009
High School Diploma -
Campbell High School
Diploma/Certificate -
Everest Institute