Rosa Gonzalez
Orlando,FL
Summary
Results-driven professional with a keen eye for detail and a collaborative team-oriented approach. Demonstrated sales experience, showcasing strong organizational skills and the ability to manage multiple projects simultaneously with precision. Committed to achieving goals and delivering exceptional results in a fast-paced sales environment.
Overview
3
3
years of professional experience
Work History
Sales Representative
All Guest Services
08.2022 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Hostess
DL International Group
02.2022 - 06.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Restoration Technician
Contractor Support Group
03.2021 - 12.2021
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Reduced project completion time with effective planning and coordination among team members.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
Education
Bachelor of Science - Business Administration
Universidad Del Zulia
Maracaibo, Venezuela05.2018
Bachelor of Science - Business Administration
Universidad Rafael Urdaneta
Maracaibo, Venezuela05.2017
Skills
- Customer Needs Assessment
- Account Management
- Customer Service
- Sales Expertise
- Creative Thinking
- Customer Assistance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Representative
All Guest Services
08.2022 - Current
Hostess
DL International Group
02.2022 - 06.2022
Restoration Technician
Contractor Support Group
03.2021 - 12.2021
Bachelor of Science - Business Administration
Universidad Del Zulia
Bachelor of Science - Business Administration
Universidad Rafael Urdaneta
Similar Profiles
Angie AngelAngie Angel
Concierge Agent at All Guest ServicesConcierge Agent at All Guest Services
Roxana AlemanRoxana Aleman
Cook at Guest Services and Food Services DepartmentCook at Guest Services and Food Services Department
Adeline FergusonAdeline Ferguson
Sales Associate-Seasonal Contract Work at Mount Rainier Guest ServicesSales Associate-Seasonal Contract Work at Mount Rainier Guest Services
Victoria LuboldVictoria Lubold
PPS Coordinator at AdventHealthPPS Coordinator at AdventHealth
Angelina SouthAngelina South
Dog Caretaker at Wag!Dog Caretaker at Wag!