Rosa Gonzalez
Houston,TX
Summary
Proven Housekeeping Manager with a track record of enhancing team productivity and guest satisfaction at Healthcare Services Group. Specializes in training and mentoring staff, and adept in ordering cleaning supplies. Achieved consistent adherence to health and safety standards, significantly improving operational efficiency. Skilled in guest relations, demonstrating a commitment to excellence and trust.
Overview
12
12
years of professional experience
Work History
Housekeeping Manager
Healthcare Services Group
02.2021 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Housekeeping Supervisor
Super 8 Motel
07.2019 - 08.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
Doubletree By Hilton
08.2012 - 07.2019
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Scheduling and Planning
- Cleaning practices
- Health and safety compliance
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Manager
Healthcare Services Group
02.2021 - Current
Housekeeping Supervisor
Super 8 Motel
07.2019 - 08.2022
Housekeeping Supervisor
Doubletree By Hilton
08.2012 - 07.2019
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