Summary
Overview
Work History
Education
Skills
Timeline
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Rosa Guajardo

LVN
Alamo,TX

Summary

LVN skilled at communicating, organizing and solving problems to improve level of care and raise quality rankings of health care facilities. Support needs of all patients with unsurpassed clinical knowledge and interpersonal communication skills. Texas-licensed healthcare professional passionate about providing culturally-competent assistance to every patient. Excellent problem-solving, charting and quality assurance management skills. Enthusiastic LVN eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in your company.

Overview

1
1
Language
1
1
year of post-secondary education
10
10
years of professional experience

Work History

Customer Service Representative

Texas Workforce Comission
McAllen, TX
05.2008 - 09.2018
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Collaborated with team members to increase call volume efficiency and improve processing outcomes.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Education

CERTIFICATE - LVN

RGV College
Pharr, TX
02.2020 - 02.2021

Skills

    Indirect Patient Care

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Timeline

CERTIFICATE - LVN

RGV College
02.2020 - 02.2021

Customer Service Representative

Texas Workforce Comission
05.2008 - 09.2018
Rosa GuajardoLVN