Rosa Hall
Wichita Falls,Texas
Summary
My professional skills are enhancing patient care and well-being, I leveraged compassionate communication and meticulous attention to detail at a young age My father was a very unhealthy and dealt with many health problems that I was able to learn how to assist more and more as I got older He battled diabetes, amputation, obesity, high blood pressure, neurotrophic in his feet, as well as overall learning how to be an asset instead of a liability in this type of environment. My expertise in patient care and problem-solving led to safer environments and improved patient satisfaction once I realized I have caring hands and love to be around people who may need assistance. I am very proficient in HIPAA compliance and patient management, ensuring efficient and respectful service led.i have many talents but caregiving is the most rewarding for me!
Overview
3
3
years of professional experience
Work History
Adult Caregiver
Outreach Health Services
11.2019 - 05.2020
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Enhanced patient well-being by providing compassionate and attentive care.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
- Provided transportation assistance for medical appointments or other errands as necessary.
- Ensured a safe and comfortable setting by promptly addressing any concerns or hazards within the care environment.
- Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provided.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Transported clients to and from medical appointments with safety and efficiency.
Caregiver
Jordan Health Services
10.2019 - 04.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Claims Processing Specialist
Blue Cross Blue Shield of Texas
05.2017 - 01.2019
- Provided ongoing training to new hires, improving overall team proficiency in claims processing tasks.
- Maintained a high level of accuracy and attention to detail when reviewing submitted claims for completeness and correctness, contributing to the overall quality of processed claims.
- Analyzed historical data from past cases when evaluating new incoming claims this helps improve accuracy during decision-making processes.
- Enhanced customer satisfaction with timely claim resolution through effective communication and followup.
- Identified potential fraudulent claims through careful analysis of trends, patterns, and inconsistencies.
- Reduced claim errors by conducting thorough investigations and obtaining all necessary documentation.
- Leveraged advanced software tools to quickly identify discrepancies, leading to more accurate claims decisions.
- Managed high-volume workloads while maintaining strict deadlines for claim submissions and resolutions.
- Handled complex cases with a keen attention to detail, ensuring proper evaluation and adjudication of each claim.
Education
Bachelor’s Degree - Mass Communication
Midwestern State University
Wichita Falls, TX05.2018
Skills
- Alzheimer's Care
- Care Plan Development
- Housekeeping tasks
- Compassionate Care
- Social interaction
- Transportation Assistance
- Meal Preparation
- Elderly Care
- Family liaison
- HIPAA Compliance
- Client Transportation
- Documentation
- Respectful and Compassionate
- Problem-Solving
- Time Management
- Multitasking and Organization
- Daily living assistance
- Dependable and Responsible
- Patient Care
- First aid and safety
- Direct Patient Care
- Heavy Lifting
- Flexible schedule and availability
- Compassionate communication
- Relationship Building
- Housekeeping
- Patient Companionship
- Flexible Schedule
- Patient Assessments
- Client documentation
- Supportive Companionship
- Basic Housekeeping
- Patient Management
- Special Needs Care
- Complex Problem-Solving
- Behavior redirection
- Nutrition knowledge
- Disability Support
- Medical office administration
- Light Housekeeping
- Incapacitation care
- Schedule Maintenance
- Infection Control
- Personal Care Worker (PCW)
- Problem-solving abilities
- Attention to Detail
- Fast Learner
- Multitasking Abilities
- Reliability
Additional Information
If I receive the opportunity to work for Sevita, I am committed to providing support, compassion, care, upkeep and any other assistance to all Individuals who need it!
Timeline
Adult Caregiver
Outreach Health Services
11.2019 - 05.2020
Caregiver
Jordan Health Services
10.2019 - 04.2020
Claims Processing Specialist
Blue Cross Blue Shield of Texas
05.2017 - 01.2019
Bachelor’s Degree - Mass Communication
Midwestern State University
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