Rosa Ledesma
Tampa,FL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Customer-focused professional in the aviation service industry, known for high productivity and efficiency in task completion. Possess specialized skills in safety compliance, emergency response procedures, and passenger service excellence. Excel in communication, teamwork, and adaptability, ensuring exceptional travel experiences for all passengers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Flight Attendant
Spirit
Dallas, Texas
10.2021 - 03.2026
- Ensured passenger safety during boarding and in-flight procedures.
- Delivered exceptional customer service to enhance passenger experience.
- Assisted with emergency protocols and safety demonstrations for passengers.
- Collaborated with crew members to coordinate cabin operations effectively.
- Responded promptly to passenger inquiries and concerns throughout flights.
- Conducted pre-flight checks on safety equipment and emergency supplies.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Lead Visual Merchandiser
H&M Hennes & Mauritz
Orlando, Florida
12.2012 - 09.2020
- Designed eye-catching displays to enhance customer engagement and promote products.
- Collaborated with merchandising team to create seasonal visual concepts and themes.
- Trained staff on visual merchandising standards and best practices for product presentation.
- Analyzed customer traffic patterns to optimize product placement and display effectiveness.
- Implemented creative solutions for space management in high-traffic areas of the store.
- Managed multiple projects simultaneously while ensuring deadlines were met within budget constraints.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Ensured product was presented according to brand specifications and customer preferences.
- Put together displays and layouts throughout store to promote trends and current sales items.
Education
Bachelor of Arts - Fashion Design
International Academy of Design And Technology
Tampa, FL 04.2004 - 08.2009
Skills
- Passenger safety
- Emergency procedures
- Customer service
- Conflict resolution
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Flight Attendant
Spirit
10.2021 - 03.2026
Lead Visual Merchandiser
H&M Hennes & Mauritz
12.2012 - 09.2020
Bachelor of Arts - Fashion Design
International Academy of Design And Technology
04.2004 - 08.2009