ROSA LOPEZ
RHOME,TX
Summary
Dynamic Retail Sales Associate with expertise in customer relationship management, inventory oversight, and visual display coordination. Proven ability to enhance customer satisfaction and foster repeat business through attentive service. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
REGAL FURNITURE
Dallas, TX
11.2024 - Current
- Guided customers in selecting furniture to match individual needs and preferences, enhancing overall shopping experience.
- Resolved customer inquiries and complaints efficiently, enhancing satisfaction.
- Managed inventory organization and restocked merchandise regularly on sales floor, ensuring product availability and presentation.
- Ensured cleanliness by sweeping, dusting, vacuuming, and mopping floors regularly.
- Adhered to company policies to uphold safety and achieve organizational goals.
- Created price tags and signage for new merchandise effectively.
- Developed relationships with regular customers to encourage loyalty and increase repeat business.
- Processed transactions, including sales, returns, and exchanges accurately.
Retail Sales Associate
Metro by T-Mobile
Wilmer, Texas
11.2023 - 10.2024
- Assisted customers with finding the right product for their needs.
- Resolved customer complaints effectively to enhance customer satisfaction.
- Assisted in the preparation and execution of physical inventory counts.
- Partnered with team members to meet sales targets and foster a positive work environment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained accurate sales records to support store management decisions.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Front Desk Receptionist
EYE CLINIC
Haslet, Texas
08.2018 - 05.2019
- Responded swiftly to inquiries via phone and email, delivering professional customer service to enhance patient experience.
- Coordinated with medical staff to optimize patient flow and enhance service delivery.
- Managed appointment scheduling and maintained patient records accurately.
- Assisted patients with insurance verification and paperwork completion.
- Processed billing inquiries and payments to ensure timely resolution for patients.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Preserved office security by following safety procedures and controlling access via reception desk.
Education
Some College (No Degree) - BASICS
Weatherford College
Weatherford, TXSkills
- Retail merchandising
- Product knowledge
- POS system operations
- Inventory management
- Inventory audits
- Transaction processing
- Cash balancing
- Store operations
- Display coordination
- Customer follow-up
- Relationship management
- Data entry
- Administrative assistance
- File organization
- Multitasking and prioritization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Sales Associate
REGAL FURNITURE
11.2024 - Current
Retail Sales Associate
Metro by T-Mobile
11.2023 - 10.2024
Front Desk Receptionist
EYE CLINIC
08.2018 - 05.2019
Some College (No Degree) - BASICS
Weatherford College