Rosa Lopez-Rico
Oakland,CA
Summary
Energetically driving customer satisfaction at UPS Store, I excelled in resolving complaints and promoting positive experiences, enhancing customer loyalty. Skilled in POS operations and cash handling, my reliability and cooperative attitude ensured operational excellence, consistently exceeding service goals. Achieved a near-perfect balance in cash registers, demonstrating both meticulous attention to detail and a steadfast commitment to integrity. Trustworthy and dedicated Ups Store with 2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Also skilled in packaging and livescan fingerprinting. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Shital Patel
05.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Performed cash, card and check transactions to complete customer purchases.
- Packaged items to ship out
- Livescan fingerprinting
Education
High School Diploma - High School
San Leandro High School
San Leandro, CA10.2021
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- POS System Operation
- Honest and Dependable
- Adaptable and Flexible
- Cooperative Attitude
- ID Verification
- Livescan fingerprints
- Packing
- Shipping
Timeline
Customer Service Cashier
Shital Patel
05.2022 - Current
High School Diploma - High School
San Leandro High School
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