Rosa Manzo
Highland,UT
Summary
Proven leader in office management and production optimization, I significantly enhanced team collaboration and reduced waste by 20% at Smith Optics. Skilled in customer relations and data entry, my tenure at M.D. Diet and Lifetime Products showcases my ability to handle sensitive information and drive continuous improvement with a focus on results. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
10
10
years of professional experience
Work History
Office Manager
M.D. Diet
05.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Lead Production
Smith Optics
04.2019 - 04.2022
- Supervised shift scheduling, balancing workload demands with employee availability while maintaining optimal staffing levels at all times.
- Collaborated with other departments to ensure seamless communication and coordination between teams.
- Troubleshot equipment issues, coordinating with maintenance technicians to minimize downtime and maintain productivity.
- Reduced waste in the production process by closely monitoring material usage and identifying areas for improvement.
Director
Lifetime Products
08.2014 - 04.2017
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Education
Bachelor of Science - Criminal Law
UNAM
Mexico City, Mexico01.1987
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
Timeline
Office Manager
M.D. Diet
05.2022 - Current
Lead Production
Smith Optics
04.2019 - 04.2022
Director
Lifetime Products
08.2014 - 04.2017
Bachelor of Science - Criminal Law
UNAM