Rosa Martinez
Las Vegas,NV
Summary
Experienced with managing surgery schedules, ensuring all appointments are accurately coordinated and communicated. Utilizes strong organizational skills to handle multiple tasks efficiently and maintain smooth operations. Track record of effective communication and patient interaction, ensuring high level of service and satisfaction.
Overview
4
4
years of professional experience
Work History
Surgery Scheduler
Cavitybusters
12.2024 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
Dental Treatment Coordinator
Just for Kids Dentistry
05.2023 - 12.2024
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
Front Desk Receptionist
Hola Dental
06.2021 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected deposits, fees, and payments.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06-2016
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Insurance verification
- Data entry proficiency
- Pre-authorization management
- Problem-solving
- Time management
Languages
English
Native or Bilingual
Spanish
Full Professional
Interests
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Surgery Scheduler
Cavitybusters
12.2024 - Current
Dental Treatment Coordinator
Just for Kids Dentistry
05.2023 - 12.2024
Front Desk Receptionist
Hola Dental
06.2021 - 05.2023
High School Diploma -
Las Vegas High School
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