Rosa Martinez
Miami,FL
Summary
I currently am a dynamic Area Supervisor with a proven track record in excelling in team management and conflict resolution. As well as that i am well experienced with enhanced employee retention by cultivating a positive work environment and promoting professional growth. I am skilled in project management and excel at driving operational excellence across multiple locations.
Overview
19
19
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Miami, FL
05.2023 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Security Manager
Ross Dress for Less
Miami, FL
06.2021 - 05.2023
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
Stock Associate
Exchange
Maryland
12.2012 - 06.2013
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Assistant Manager
Fabco Shoes Retail Store
Hudson, NJ
09.2008 - 11.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Santos Flower Shop
Hudson, NJ
06.2006 - 07.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Memorial Highschool
Hudson, NJ06-2008
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Project management
- Sales tracking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Supervisor
Ross Dress for Less
05.2023 - Current
Security Manager
Ross Dress for Less
06.2021 - 05.2023
Stock Associate
Exchange
12.2012 - 06.2013
Assistant Manager
Fabco Shoes Retail Store
09.2008 - 11.2010
Assistant Manager
Santos Flower Shop
06.2006 - 07.2008
High School Diploma -
Memorial Highschool