Rosa Martinez
Miami,FL
Summary
I currently am a dynamic Area Supervisor with a proven track record in excelling in team management and conflict resolution. As well as that i am well experienced with enhanced employee retention by cultivating a positive work environment and promoting professional growth. I am skilled in project management and excel at driving operational excellence across multiple locations.
Overview
19
19
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
05.2023 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Security Manager
Ross Dress for Less
06.2021 - 05.2023
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
Stock Associate
Exchange
12.2012 - 06.2013
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Assistant Manager
Fabco Shoes Retail Store
09.2008 - 11.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Santos Flower Shop
06.2006 - 07.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Memorial Highschool
Hudson, NJ06-2008
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Project management
- Sales tracking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Supervisor
Ross Dress for Less
05.2023 - Current
Security Manager
Ross Dress for Less
06.2021 - 05.2023
Stock Associate
Exchange
12.2012 - 06.2013
Assistant Manager
Fabco Shoes Retail Store
09.2008 - 11.2010
Assistant Manager
Santos Flower Shop
06.2006 - 07.2008
High School Diploma -
Memorial Highschool
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