Rosa Martinez
Laredo
Summary
National Certified Medical Assistant with substantial background in patient care, clinical tasks, and administrative duties. Holds strong ability to multitask and prioritize workloads in high-pressure environments. Demonstrates impressive communication skills for efficient liaison between patients, healthcare professionals, and insurance providers. Significant positive impact noted in past roles through improved patient service procedures and streamlined office operations.
Compassionate National Certified Medical Assistant known for high productivity and efficient task completion. Skilled in patient care, medical administration, and clinical procedures. Excel in communication, teamwork, and adaptability, ensuring optimal support in fast-paced healthcare environments.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
23
23
years of professional experience
Work History
National Certified Medical Assistant
National Sinus Institute
Laredo
08.2024 - Current
- Collect vital signs including blood pressure, temperature and pulse rate.
- Coordinated follow-up visits between patients and specialists after discharge.
- Conduct daily rounds with physicians to assess patient status and provide updates on treatment plans.
- Greeted patients upon arrival at the clinic, verified insurance information.
- Assisted co-worker/physicians with procedures such as allergy skin tests, injections.
- Educated patients on health maintenance topics such as diet, exercise and disease prevention.
- Maintained inventory of medical supplies within assigned areas.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Administered medication and injections under the direction of a physician or nurse practitioner.
- Documented patient care services by charting in electronic medical records.
- Recorded patient history before performing physical exams according to established protocols.
- Provided emotional support to patients while they waited for examination or treatment.
- Organized work flow by delegating duties to other members of the healthcare team.
- Responded to patient inquiries regarding appointment times, test results or medications.
- Assisted in scheduling patient appointments and maintaining accurate records.
- Provided assistance to physicians during examinations and treatments.
- Performed administrative tasks such as filing, photocopying, faxing and data entry.
- Processed incoming referrals from primary care providers for specialty consults or diagnostic testing.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
Volunteer
City Of Laredo
Laredo
01.2020 - Current
- Participated in team-building exercises to strengthen relationships among volunteers.
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Collaborated with other volunteers to create a positive work environment.
- Provided guidance and support to fellow volunteers during their shifts.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Developed and implemented fundraising approaches to raise money for cause.
National Certified Medical Assistant
Laredo Physician's Group
Laredo
09.2022 - 08.2024
- Collected vital signs including blood pressure, temperature and pulse rate.
- Coordinated follow-up visits between patients and specialists after discharge from office.
- Performed basic laboratory tests such as urinalysis, hemoglobin and hematocrit levels, pregnancy tests and glucometer readings.
- Greeted patients upon arrival at the clinic or hospital setting, verified insurance information.
- Educated patients on health maintenance topics such as diet, exercise and disease prevention.
- Maintained inventory of medical supplies within assigned areas.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Administered medication and injections under the direction of a physician or nurse practitioner.
- Prepared laboratory specimens for testing and analysis.
- Documented patient care services by charting in electronic medical records.
- Recorded patient history before performing physical exams according to established protocols.
- Provided emotional support to patients while they waited for examination or treatment.
- Organized work flow by delegating duties to other members of the healthcare team.
- Responded to patient inquiries regarding appointment times, test results or medications.
- Assisted in scheduling patient appointments and maintaining accurate records.
- Provided assistance to physicians during examinations and treatments.
- Performed administrative tasks such as filing, photocopying, faxing and data entry.
- Processed incoming referrals from primary care providers for specialty consults or diagnostic testing.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
Front Desk Receptionist/Surgical Coordinator
Laredo Sports Medicine Clinic
Laredo
11.2013 - 09.2022
- Processed payments from patients using a variety of payment methods including credit cards, checks and money orders.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Greeted patients warmly and made them feel welcome.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Assisted with scheduling appointments for clients and visitors.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled sensitive information in a confidential manner.
- Responded to patient inquiries via phone, email, and in person.
- Updated patient information in databases regularly to ensure accuracy of records.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Resolved any patient complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Sales Associate
Foley's Department Store/Home Store
Laredo
11.2002 - 12.2005
- Developed promotional strategies to increase sales volume.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Dr. Leo G. Cigarroa High School
Laredo, TX06-2002
Skills
- Exquisite patient/customer service
- Reliable
- Empathetic
- Communication
- Problem solving
- Relationship building
Timeline
National Certified Medical Assistant
National Sinus Institute
08.2024 - Current
National Certified Medical Assistant
Laredo Physician's Group
09.2022 - 08.2024
Volunteer
City Of Laredo
01.2020 - Current
Front Desk Receptionist/Surgical Coordinator
Laredo Sports Medicine Clinic
11.2013 - 09.2022
Sales Associate
Foley's Department Store/Home Store
11.2002 - 12.2005
High School Diploma -
Dr. Leo G. Cigarroa High School