Rosa Medina

Seasoned professional with over 12 years of experience in customer service and nine years specializing in collections within the financial services industry. Demonstrated expertise in the reinstatements department, known for exceptional negotiation skills, clear and concise communication, and ability to hold a pleasant tone in high-stress situations to prevent escalations. Proficient in Microsoft Office Suite and quick to learning new software and techniques.

Proven track record of strategizing and achieving departmental goals, showcasing strong organizational skills and the ability to manage multiple accounts efficiently. Extensive training in collections, reinstatements, and recovery, highlighting adaptability and a commitment to continuous learning.

Dedicated team player who works well with others and is eager to join a company that values its employees and excellent customer service. Motivated by the opportunity to help customers and grow alongside an organization that values integrity and excellence in service delivery.