Rosa Medrano
SAN ANTONIO,TX
Summary
Adept at managing high-stress situations and enhancing customer satisfaction, I leveraged critical thinking and active listening to resolve conflicts at B.A.G.S. Art Gallery, boosting loyalty. Skilled in data entry and customer service, I consistently met project deadlines and improved engagement, demonstrating strong multitasking abilities and a focus on achievements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
B.A.G.S. Art Gallery
02.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Bartender
Bungalow Joe's
10.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Marketing Associate
Timber Tree Care
05.2020 - 02.2022
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Improved customer engagement, organizing and hosting successful promotional events.
Server
Los Fernandez Restaurant
09.2019 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Project Manager
Aspen Roofing Services
05.2017 - 06.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Outdoor Presentation Coordinator
Vacations Inspiration
08.2013 - 04.2015
- Designed insightful and attractive Type presentations.
- Conducted thorough research on industry trends and competitor data to inform content creation for presentations.
- Managed multiple projects simultaneously, consistently meeting deadlines and exceeding client expectations.
- Monitored audience engagement during live events utilizing real-time polling tools.
Education
N/A - Business Communication
San Antonio College
San Antonio, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
I was rewarded a $10,000 scholarship to get my associates degree in anything I wanted whike I was in my 3rd year of high school
Certification
I'm C-Tech certified on cable insulation, fiber optics, energy management, bonding and grounding and home theater set up.
Additional Information
I'm a high energy person self motivated and fast learning I also have 10+ years of customer service.
Timeline
Customer Service Representative
B.A.G.S. Art Gallery
02.2024 - 12.2024
Bartender
Bungalow Joe's
10.2023 - 02.2024
Marketing Associate
Timber Tree Care
05.2020 - 02.2022
Server
Los Fernandez Restaurant
09.2019 - 12.2019
Project Manager
Aspen Roofing Services
05.2017 - 06.2018
Outdoor Presentation Coordinator
Vacations Inspiration
08.2013 - 04.2015
N/A - Business Communication
San Antonio College
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