Rosa Montiel Villasana
Delano,CA
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Teller
Wells Fargo
06.2025 - Current
- Process customer deposits, withdrawals, transfers, loan payments, and check cashing accurately.
- Provide excellent customer service while identifying customer financial needs and recommending appropriate banking products and services.
- Balance cash drawer and maintain accuracy while following bank security procedures and compliance regulations.
- Verify customer identities and process transactions in accordance with company policies and federal banking regulations.
- Resolve account inquiries professionally and collaborate with team members to deliver an outstanding customer experience
Mobile Expert
T-Mobile
02.2023 - 04.2025
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
Front Desk Receptionist
MBS&Tax
02.2022 - 10.2023
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Catering Server
Sonoma State University Culinary Services
08.2021 - 10.2023
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
Education
High School Diploma -
Robert F Kennedy, High School
1401 Hiett Ave, Delano, CA 9321506-2021
Skills
- Cash handling and management
- Listening and comprehension
- Relationship building and management
- Compliance, banking laws, and regulations
- Mobile application development
- Positive customer engagement
- Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo
06.2025 - Current
Mobile Expert
T-Mobile
02.2023 - 04.2025
Front Desk Receptionist
MBS&Tax
02.2022 - 10.2023
Catering Server
Sonoma State University Culinary Services
08.2021 - 10.2023
High School Diploma -
Robert F Kennedy, High School