Rosa Natividad
Pampa,TX
Summary
Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
Results-CX
Paris, TX
09.2024 - Current
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Maintenance
Self Employed
Pampa, TX
03.2019 - 09.2024
- Completed routine maintenance and repair.
- Scheduled maintenance visits for inspections of existing sites; performed preventative maintenance tasks when required.
Mortgage Loan Officer Assistant
Supreme Lending
Dallas, TX
07.2019 - 02.2021
- Responded to inquiries from clients and lenders regarding loan status.
- Reviewed credit reports, appraisals, title policies, insurance documents and other relevant paperwork for accuracy and completeness.
- Scanned and uploaded loan and related documents into system.
Warehouse Clerk
National Oilwell Varco Inc
Pampa, TX
08.2017 - 07.2019
- Updated inventory and production information using warehouse management systems and scanner guns.
- Maintained accurate inventory records using computerized tracking system.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
Correctional Officer
TDCJ
Pampa, TX
02.2017 - 08.2017
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
Education
BBA - Business Management
West Texas A&M University
Canyon, TX05-2009
Associate of Science - Business Administration
Amarillo College
Amarillo, TX12-2006
Skills
- Customer follow-up
- Property insurance
- Licensed insurance agent
- Health insurance
- Customer service
- Insurance sales strategy
Certification
- General Lines license
- Public Notary certificate
- Statefarm certified
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Insurance Agent
Results-CX
09.2024 - Current
Mortgage Loan Officer Assistant
Supreme Lending
07.2019 - 02.2021
Maintenance
Self Employed
03.2019 - 09.2024
Warehouse Clerk
National Oilwell Varco Inc
08.2017 - 07.2019
Correctional Officer
TDCJ
02.2017 - 08.2017
BBA - Business Management
West Texas A&M University
Associate of Science - Business Administration
Amarillo College