Rosa Odetallah

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Increased sales revenue by developing and implementing effective sales strategies.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Implemented systems and procedures to increase sales.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Assisted with training of new tellers on policies and procedures.
• Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
• Executed wire transfers, stop payments and account transfers.
• Handled various accounting transactions.
• Cross-sold credit cards, loans and other bank products.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Provided clerical support to company employees by copying, faxing, and filing documents.

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• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.