Rosa Palma
Marysville,WA
Summary
I am a dedicated individual who is driven to ensure any customer has their needs met and finds what they are looking for. I like helping my community and hope I can be of any help to whoever needs it with my customer service and organization skills. I am a dependable person who likes to get my job done professionally and well.
Overview
1
1
Language
9
9
years of professional experience
Work History
Breakfast Manager
Holiday Inn Express Hotel
Marysville, WA
07.2024 - Current
- Managed breakfast operations and coordinated food preparations efficiently.
- Trained new staff to ensure adherence to kitchen standards.
- Created schedules for kitchen staff to optimize workflow.
- Check and order our inventory to make sure we have what is needed within our budget
- Ensure cleanliness and organization of kitchen staff space
Interpreter
refugee and immigrant forum
Everett, Washington
04.2018 - Current
- A program used by schools where I am sent to help assist in translating
- Interpreted verbal conversations between individuals with limited English proficiency.
- Maintained confidentiality while handling sensitive information from clients.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Collaborated with community organizations to enhance client services.
Retail Sales Associate
Metro by T-Mobile
Marysville, Washington
09.2019 - 04.2020
- Assisted customers in selecting mobile devices and plans.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Educated customers on device features and service options.
- Resolved customer inquiries and provided effective solutions.
- Collaborated with team members to enhance customer experience.
- Maintained store cleanliness and organized merchandise displays.
- Managed inventory levels and restocked products as needed.
Server
la hacienda
Marysville, Washington
05.2017 - 09.2019
- Provided excellent customer service in a fast-paced dining environment.
- Processed customer orders accurately using point-of-sale systems.
- Managed table assignments and coordinated service flow with kitchen staff.
- Handled cash and processed payments efficiently at the end of meals.
- Assisted in training new servers on restaurant policies and procedures.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WA06-2017
Some College (No Degree) -
Everett Community College
Everett, WASkills
- Inventory management
- Customer service
- Organizational skills
- I am able to pick up skills very quickly
- I am a reliable person
Languages
Spanish
Native/ Bilingual
Timeline
Breakfast Manager
Holiday Inn Express Hotel
07.2024 - Current
Retail Sales Associate
Metro by T-Mobile
09.2019 - 04.2020
Interpreter
refugee and immigrant forum
04.2018 - Current
Server
la hacienda
05.2017 - 09.2019
High School Diploma -
Marysville Pilchuck High School
Some College (No Degree) -
Everett Community College