Rosa Perez
Channelview,TX
Summary
Customer service and logistics professional with experience in dispatch-style coordination, call center support, and delivery operations. Skilled in route planning, real-time problem-solving, and clear communication in fast-paced environments. Seeking a remote dispatcher role where organization, reliability, and customer-focused support are essential.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Independent Contractor Delivery Driver
Amazon Flex
Houston, USA
10.2021 - 12.2025
- Managed time-sensitive delivery routes using GPS and mobile dispatch systems.
- Prioritized stops, adjusted routes, and resolved delivery issues independently while maintaining customer satisfaction.
Stay-at-Home Parent
01.2018 - 01.2024
- Developed strong organization, time management, and multitasking skills while managing household schedules and responsibilities.
Mail Handler Assistant
United States Postal Service (USPS)
Houston, USA
09.2014 - 01.2018
- Processed and sorted high-volume mail in a fast-paced logistics environment while meeting strict dispatch deadlines.
Customer Service Representative (Telephone Banker)
JP Morgan Chase
Katy, USA
08.2013 - 01.2014
- Handled high-volume inbound calls, resolved customer concerns, and followed compliance procedures while meeting performance metrics.
Customer Service Roles
Food City / H-E-B
Houston/Bellaire, USA
01.2007 - 01.2013
- Supported front-end operations, provided reliable customer service, and maintained accurate cash handling in high-traffic environments.
Education
GED -
Lone Star North Harris Community College
Skills
- Dispatch Coordination
- Route Planning
- GPS & Mobile Apps
- Remote Phone Support
- Conflict Resolution
- Time Management
- Multitasking
- CRM & Call Center Systems
- Time management
- Problem solving
- Attention to detail
- Punctual and dependable
- Warehouse organization
- Packaging and labeling
- Safety protocols
- Sorting and labeling
- Self-motivated and disciplined
- Pallet jacks
- Warehouse safety
- Basic computer proficiency
Career Break
Stay-at-Home Parent, 01/01/18, 12/31/24, Developed strong organization, time management, and multitasking skills while managing household schedules and responsibilities.
Timeline
Independent Contractor Delivery Driver
Amazon Flex
10.2021 - 12.2025
Stay-at-Home Parent
01.2018 - 01.2024
Mail Handler Assistant
United States Postal Service (USPS)
09.2014 - 01.2018
Customer Service Representative (Telephone Banker)
JP Morgan Chase
08.2013 - 01.2014
Customer Service Roles
Food City / H-E-B
01.2007 - 01.2013
GED -
Lone Star North Harris Community College