Rosa perez
Rochester,NY
Summary
Dedicated and proactive Medical Assistant with expertise in patient care and team collaboration. Known for effective communication and attention to detail, contributing to improved patient experiences and adherence to clinical protocols.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Rochester Regional Hospital
Rochester, NY
01.2016 - Current
- Administered patient care by performing vital sign checks and assisting with diagnostic procedures.
- Collaborated with healthcare team to develop patient care plans and ensure adherence to treatment protocols.
- Managed electronic health records, ensuring accurate documentation and compliance with privacy regulations.
- Educated patients on treatment options and post-care instructions, enhancing patient understanding and engagement.
- Led quality improvement initiatives, enhancing overall patient satisfaction and care delivery standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted healthcare providers in examinations, enhancing patient experience through effective communication.
- Administered patient care procedures, ensuring adherence to clinical protocols and safety standards.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Certified Nurse Assistant
St Ann's Home
Rochester, NY
03.2020 - 02.2021
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation to improve care quality.
- Implemented infection control procedures to maintain a safe environment for residents and staff.
- Trained new staff on best practices for resident care and safety protocols, enhancing team efficiency.
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Team Leader
ABM Janitorial Services
Rochester, NY
06.2014 - 03.2016
- Led daily operations, ensuring compliance with safety and quality standards across multiple sites.
- Trained and mentored staff, fostering team development and improving service delivery efficiency.
- Implemented cleaning protocols that enhanced client satisfaction and maintained high performance standards.
- Conducted regular inspections to identify areas for improvement and enforce operational excellence.
- Developed training materials that improved onboarding processes for new employees, enhancing overall team capability.
- Collaborated with management to devise strategic plans for service enhancement and cost reduction initiatives.
- Monitored inventory levels and procurement processes to ensure availability of cleaning supplies and equipment readiness.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Colegio Educativo De Caribe
San Juan PR Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Inventory and supply management
Accomplishments
- Recognized for outstanding dedication to patient care.
- Supervised team of [Number] staff members.
Timeline
Certified Nurse Assistant
St Ann's Home
03.2020 - 02.2021
Certified Medical Assistant
Rochester Regional Hospital
01.2016 - Current
Team Leader
ABM Janitorial Services
06.2014 - 03.2016
High School Diploma -
Colegio Educativo De Caribe