Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic
ROSA QUINTANILLA

ROSA QUINTANILLA

San Juan

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives for cross selling and customer experience. Recognized for encouraging a creative and healthy work environment.

Overview

5
5
years of professional experience

Work History

Service Manager I

Lonestar National Bank
08.2024 - 07.2025
  • Oversee daily operations to ensure service excellence and customer satisfaction.
  • Implement process improvements to enhance service delivery efficiency.
  • Train and mentor staff on best practices and operational procedures.
  • Conduct performance evaluations to identify training needs and development opportunities.
  • Foster a positive work environment that encourages teamwork and high performance.
  • Supervised teller operations, ensuring compliance with regulatory standards and internal policies.
  • Streamlined cash handling processes, enhancing efficiency and accuracy of transactions.
  • Monitored daily transactions to identify discrepancies, implementing corrective actions as needed.
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.

Admissions Representative

South Texas Vocational Technical Institute
10.2023 - 08.2024
  • Guided prospective students through admissions process, ensuring clear understanding of program offerings.
  • Evaluated applications to determine eligibility and suitability for various vocational programs.
  • Streamlined application tracking system, improving efficiency in processing candidate information.
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.

Client Services Lead

Vantage Bank
03.2022 - 10.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Performed audits on fellow team to contribute to dual-control procedures.
  • Assisted with training of new tellers on policies and procedures.

Teller I & II

Vantage Bank
07.2020 - 02.2022
  • Maintained friendly and professional customer interactions.
  • Completed highly accurate, high-volume money transactions both manual and machine-driven approaches.
  • Promoted products and services to each customer to consistently achieve branch goals.
  • Processed customer transactions promptly, minimizing wait times.
  • Executed customer transactions, including deposits, withdraws, checks and managed foreign currency.
  • Organized, stocked and maintained teller line.
  • Maintained teller drawer to perform bank policies and procedures.
  • Assists other Vantage Bank locations when help is needed.

Education

Diploma -

PSJA North Early College High School
01.2017

Skills

  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Goal oriented
  • Employee supervision
  • Staff management
  • Relationship building

Language

English
Spanish

Timeline

Service Manager I

Lonestar National Bank
08.2024 - 07.2025

Admissions Representative

South Texas Vocational Technical Institute
10.2023 - 08.2024

Client Services Lead

Vantage Bank
03.2022 - 10.2023

Teller I & II

Vantage Bank
07.2020 - 02.2022

Diploma -

PSJA North Early College High School

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