Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rosa Rivas

Yuma ,AZ

Summary

Accomplished at AmeriGas Propane, adept in Territory Management and fostering Team Collaboration. Spearheaded initiatives that significantly enhanced operational efficiency and customer loyalty, achieving key performance indicators and driving business growth through strategic planning and staff development. Demonstrates exceptional leadership and customer relationship management skills, ensuring high levels of team performance and customer satisfaction.

Overview

28
28
years of professional experience

Work History

Territory Manager

AmeriGas Propane
04.2022 - Current
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Area Manager

AmeriGas Propane
10.2017 - 04.2022
  • Led a team to achieve company goals and exceed targets safety goals consistently, fostering a positive work environment,
  • Worked in collaboration with field employees achieving an outstanding record of 1260 days without a accident or incident
  • Managed daily operations for optimal performance, ensuring timely completion of deliveries and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

District Manager

AmeriGas Propane
11.2015 - 10.2017
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.

Operations Manager

AmeriGas Propane
10.2005 - 11.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.

Customer Relations Representative

AmeriGas Propane
08.1996 - 10.2005
  • Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
  • Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
  • Reduced response time by implementing efficient processes for handling customer requests and concerns.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Streamlined communication channels for improved customer relationships and increased loyalty.
  • Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.

Education

Some College (No Degree) - Business Administration And Management

Arizona Western College
Yuma, AZ

Skills

  • Team Collaboration and Leadership
  • Budget Management
  • Staff Training and Development
  • Analytical problem solver
  • Operations Management
  • Administration and Reporting

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Territory Manager

AmeriGas Propane
04.2022 - Current

Area Manager

AmeriGas Propane
10.2017 - 04.2022

District Manager

AmeriGas Propane
11.2015 - 10.2017

Operations Manager

AmeriGas Propane
10.2005 - 11.2015

Customer Relations Representative

AmeriGas Propane
08.1996 - 10.2005

Some College (No Degree) - Business Administration And Management

Arizona Western College

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Rosa Rivas