ROSA RIVERA
LOMBARD,Illinois
Summary
Experienced supervisor with a strong background in team leadership, safety compliance, and production support in a fast-paced printing environment. Skilled in coaching employees, troubleshooting equipment issues, and keeping operations running smoothly.
Overview
18
18
years of professional experience
Work History
Supervisor
Smurfit Westrock
Woodridge, Illinois
04.2017 - Current
- Supervise third shift highspeed personalization team at Smurfit Westrock printing facility.
- Coordinate shift schedules, staffing, and production line coverage.
- Assign work to staff while setting priorities and goals.
- Give guidance and direction to subordinates on job duties and responsibilities.
- Train new employees on company policies, job duties, and performance expectations.
- Trained employees on work instructions, machine operation, and housekeeping to ensure operational efficiency.
- Monitor employee productivity, providing constructive feedback and coaching to enhance performance.
- Communicate with the department manager each day regarding safety, quality, or machine issues.
- Conducted weekly safety audits, identifying hazards and reporting concerns to improve workplace safety.
- Enforce safety procedures and PPE compliance throughout daily operations.
- Provide safety training sessions for all staff members and monthly toolbox talks to support compliance with workplace safety regulations.
- Communicate with the maintenance team to resolve equipment downtime issues.
- Work with other departments to coordinate workflow processes between teams.
- Remain calm and professional during stressful circumstances and help diffuse tense situations.
- Compile daily end-of-shift reports using Excel.
- Maintain daily updates to the production spreadsheet in Excel.
- Troubleshoot job setup issues and perform minor machine maintenance.
- Complete yearly employee performance reviews.
- Train operators to read job tickets and set up machine configuration.
- Communicated with HR to address staffing needs and employee issues.
Operator
Smurfit Westrock
Woodridge, Illinois
08.2008 - 04.2017
- Operated DOD, inkjet, and AZ equipment following Smurfit Westrock's safety and quality standards.
- 100% quality check after setup to make sure everything is in spec and matches the first piece approval.
- Monitored machine performance and made adjustments to speed for smooth production flow.
- Diagnosed equipment malfunctions and coordinated repairs with the maintenance team to minimize downtime.
- Executed job ticket instructions to ensure precise order processing and optimal machine setup.
- Loaded materials needed and maintained consistent supply for production lines.
- Kept comprehensive production and quality records to support operational standards and compliance.
- Recorded production checks and reported equipment issues to supervisors.
Education
Leadership - Leadership Course
Leadership Edge
Lombard, IL04-2026
GED -
Waubonsee Community College
Aurora, ILSkills
- Safety compliance
- Machine setup
- Equipment troubleshooting
- Excel data analysis
- Production planning
- Team supervision
- Leadership Development
- Coaching and mentoring
- Problem solving
- Decision making
- Attention to detail
Timeline
Supervisor
Smurfit Westrock
04.2017 - Current
Operator
Smurfit Westrock
08.2008 - 04.2017
Leadership - Leadership Course
Leadership Edge
GED -
Waubonsee Community College