Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosa Rodriguez

Houston,TX

Summary

Highly Dedicated and Hardworking retail associate with an excellent customer service record and superb teamwork abilities. Able to work independently or as a member of a fast paced customer service team. Adept at handling a variety of store tasks simultaneously with high speed and professionalism. Flexible scheduling availability to include evenings, weekends, and holidays.

Overview

5
5
years of professional experience

Work History

Pro Sales Associate

Home Depot
Houston, TX
08.2024 - Current
  • Provided expert product knowledge to customers, enhancing their shopping experience and driving sales.
  • Exceeded quarterly sales targets consistently by implementing innovative sales strategies and techniques.
  • Drove sales growth by consistently participating in ongoing training and professional development opportunities to hone skills and stay current on industry trends.
  • Developed relationships with customers, fostering loyalty and repeat business through personalized service.

Specialties Supervisor

Home Depot
Houston, TX
04.2024 - 08.2024
  • Driving sales volume by assisting customers with complex, project-based purchases, including financing options, installations, and specialized orders.
  • Ensuring displays are visually appealing, aisles are safe and clean, and product stock levels are accurately maintained.
  • Communicating with store management on department performance and executing corporate merchandising plans.
  • Coaching, training, and mentoring sales specialists and associates to help them reach sales goals and advance their careers.

Front End Supervisor

Home Depot
Houston, TX
12.2023 - 04.2024
  • Supervised daily operations, ensuring compliance with safety standards and store policies.
  • Conducted performance evaluations, providing feedback to support employee development.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.

Customer Service Lead

Home Depot
Houston, TX
10.2023 - 12.2023
  • Trained and mentored team members on product knowledge and service techniques to enhance performance.
  • Supervised daily customer service operations, ensuring high satisfaction levels and efficient resolution of inquiries.
  • Led team meetings to discuss performance metrics, share best practices, and motivate staff.
  • Resolved escalated customer complaints effectively, reinforcing brand loyalty through exceptional service recovery efforts.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

Customer Service Associate

Home Depot
Houston, Tx
04.2021 - 10.2023
  • Assisted customers with product inquiries, ensuring exceptional service and satisfaction.
  • Provided product knowledge training to new associates, improving team performance.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Education

High School Diploma -

B.F. Terry High School
Rosenberg, TX

Skills

  • Deal closing
  • Objection handling
  • Sales strategy development
  • Team training and development
  • Team leadership
  • Attention to detail
  • Problem-solving abilities
  • Customer satisfaction
  • Teamwork and collaboration

Timeline

Pro Sales Associate

Home Depot
08.2024 - Current

Specialties Supervisor

Home Depot
04.2024 - 08.2024

Front End Supervisor

Home Depot
12.2023 - 04.2024

Customer Service Lead

Home Depot
10.2023 - 12.2023

Customer Service Associate

Home Depot
04.2021 - 10.2023

High School Diploma -

B.F. Terry High School