Rosa Rodriguez
Houston,TX
Summary
Highly Dedicated and Hardworking retail associate with an excellent customer service record and superb teamwork abilities. Able to work independently or as a member of a fast paced customer service team. Adept at handling a variety of store tasks simultaneously with high speed and professionalism. Flexible scheduling availability to include evenings, weekends, and holidays.
Overview
5
5
years of professional experience
Work History
Pro Sales Associate
Home Depot
Houston, TX
08.2024 - Current
- Provided expert product knowledge to customers, enhancing their shopping experience and driving sales.
- Exceeded quarterly sales targets consistently by implementing innovative sales strategies and techniques.
- Drove sales growth by consistently participating in ongoing training and professional development opportunities to hone skills and stay current on industry trends.
- Developed relationships with customers, fostering loyalty and repeat business through personalized service.
Specialties Supervisor
Home Depot
Houston, TX
04.2024 - 08.2024
- Driving sales volume by assisting customers with complex, project-based purchases, including financing options, installations, and specialized orders.
- Ensuring displays are visually appealing, aisles are safe and clean, and product stock levels are accurately maintained.
- Communicating with store management on department performance and executing corporate merchandising plans.
- Coaching, training, and mentoring sales specialists and associates to help them reach sales goals and advance their careers.
Front End Supervisor
Home Depot
Houston, TX
12.2023 - 04.2024
- Supervised daily operations, ensuring compliance with safety standards and store policies.
- Conducted performance evaluations, providing feedback to support employee development.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
Customer Service Lead
Home Depot
Houston, TX
10.2023 - 12.2023
- Trained and mentored team members on product knowledge and service techniques to enhance performance.
- Supervised daily customer service operations, ensuring high satisfaction levels and efficient resolution of inquiries.
- Led team meetings to discuss performance metrics, share best practices, and motivate staff.
- Resolved escalated customer complaints effectively, reinforcing brand loyalty through exceptional service recovery efforts.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Customer Service Associate
Home Depot
Houston, Tx
04.2021 - 10.2023
- Assisted customers with product inquiries, ensuring exceptional service and satisfaction.
- Provided product knowledge training to new associates, improving team performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma -
B.F. Terry High School
Rosenberg, TXSkills
- Deal closing
- Objection handling
- Sales strategy development
- Team training and development
- Team leadership
- Attention to detail
- Problem-solving abilities
- Customer satisfaction
- Teamwork and collaboration
Timeline
Pro Sales Associate
Home Depot
08.2024 - Current
Specialties Supervisor
Home Depot
04.2024 - 08.2024
Front End Supervisor
Home Depot
12.2023 - 04.2024
Customer Service Lead
Home Depot
10.2023 - 12.2023
Customer Service Associate
Home Depot
04.2021 - 10.2023
High School Diploma -
B.F. Terry High School