Rosa Sandoval Maceo
Davenport,FL
Summary
Results-driven operations manager specializing in staffing, scheduling, and inventory control. Trained teams on food safety and customer service protocols, ensuring compliance with industry standards. Resolved customer complaints effectively while maintaining high service quality. Managed financial operations, including cash handling and budget oversight, enhancing overall business performance.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
General Manager
Dunkin Donuts & Baskin Robbins
Clermont, Florida
08.2022 - Current
- Directed daily operations across Dunkin Donuts and Baskin Robbins service area.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed crew scheduling, staffing coverage, and shift assignments.
- Supervised cash handling, deposits, and drawer balancing procedures.
- Monitored inventory levels, ordering, and product rotation practices.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained team members on guest service, register use, and food safety.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer concerns with prompt, professional service.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated performance reviews, coaching, and team development efforts.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Distributed responsibilities among staff to enhance workflow efficiency. to staff, setting priorities and goals.
Inspector
IPG
Kissimmee, Florida
02.2021 - 06.2022
- Inspected residential properties for structural, electrical, plumbing, and roofing concerns.
- Evaluated home systems for safety hazards and code compliance issues.
- Reported any potential health or safety risks to property owners.
- Highlighted critical issues with descriptions and photographs in detailed home inspection reports.
- Reviewed crawl spaces, attics, basements, and exterior conditions during inspections.
- Assessed the overall condition of doors, windows, siding and other exterior components.
- Tested smoke detectors, carbon monoxide alarms and fire extinguishers for functionality.
- Maintained accurate records of all activities related to each inspection performed.
Education
Associate - Tourism And Hospitality
Institute of Banca
08.2008 - 05.2010
Colegio Prebisteriano
San Juan , PRSkills
- Operations management
- Inventory control
- Cash handling
- Staff scheduling
- Food safety
- Team leadership
- Customer service
- Budget management
- Payroll administration
- Problem solving
- Staff training and development
- Budget forecasts
- Multi-tasking
- Sales
- Staffing
- Staff motivation
- Time management
- Expense control
- Motivation
- Product costing
- Loss prevention
- Customer experiences
- Staff training
- Communication skills
Timeline
General Manager
Dunkin Donuts & Baskin Robbins
08.2022 - Current
Inspector
IPG
02.2021 - 06.2022
Associate - Tourism And Hospitality
Institute of Banca
08.2008 - 05.2010
Colegio Prebisteriano