ROSA VILLALOBOS
Humble,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Production Worker
Renaissance Food Group LLC
Houston, TX
06.2019 - 01.2020
- Work in the company kitchen, preparing food for different company departments.
- Preparing different company food products and packing them individually.
- Set up workstations with necessary items for food preparation.
- Utilized food preparation equipment safely, including slicers, mixers, and ovens.
- Cleaned and maintained equipment used for food preparation.
- Organized food preparation stations and regularly replenished supplies.
- Work in different environments, like in a cold freezer or in a hot kitchen.
Housekeeper
The Whitehall Hotel
HOUSTON, TX
04.2015 - 05.2018
- Greeting guests and responding to queries.
- Giving great customer service.
- Cleaning and sanitizing guest rooms and public areas.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Cashier
Fallas Paredes Discount Stores
Houston, TX
04.2014 - 11.2015
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Welcomed customers, offering assistance to help find store items.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma -
Cesar Chavez High School
Houston, TX06-2012
Skills
- Customer service
- Team collaboration
- Tenacity
- Adaptability
- Problem solving
- Taking responsibility
- empathy
- patience
- Clear communication
- ability to use positive language
- efficiency
- fast learner
Timeline
Production Worker
Renaissance Food Group LLC
06.2019 - 01.2020
Housekeeper
The Whitehall Hotel
04.2015 - 05.2018
Cashier
Fallas Paredes Discount Stores
04.2014 - 11.2015
High School Diploma -
Cesar Chavez High School
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