Rosa Zavala
Lemoore,CA
Summary
Dynamic hospitality professional with a proven track record at excelling in customer satisfaction and cash handling. Recognized for enhancing guest experiences through attentive service and effective team collaboration. Skilled in POS system operation and committed to implementing process improvements for operational efficiency.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Tachi Palace Hotel & Casino
Lemoore, CA
11.2022 - Current
- Consistently maintaining a high level of professionalism in a fast paced environment while providing attentive and friendly service.
- Accurate handling of cash and guest needs.
- Maintained knowledge of food and beverage offerings, providing recommendations to enhance guest dining experiences.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Delivery Driver
Me N Eds Pizzeria
Hanford, CA
10.2020 - 11.2022
- Ensuring delivery of items ordered safely and efficiently from business to residential area.
- Completing back of the house tasks and using the POS system accurately.
Hospitality Lead
Surf Ranch Wave Co
Lemoore, CA
05.2020 - 01.2022
- Oversaw daily operations to ensure exceptional guest experiences and satisfaction.
- Trained and mentored team members on hospitality best practices and service standards.
- Implemented process improvements to enhance efficiency in service delivery and workflow management.
- Coordinated with various departments to streamline communication and operational effectiveness.
Education
Lemoore Union High School
Lemoore, CASkills
- Customer satisfaction
- Organization
- Guest service
- Cash handling
- Bilingual
- POS system operation
- Safe food handling
- Alcohol service
Languages
Spanish
Native or Bilingual
References
Available upon request
Timeline
Restaurant Server
Tachi Palace Hotel & Casino
11.2022 - Current
Delivery Driver
Me N Eds Pizzeria
10.2020 - 11.2022
Hospitality Lead
Surf Ranch Wave Co
05.2020 - 01.2022
Lemoore Union High School