Rosa Anais Maldonado
Fort Worth
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Front Office Coordinator
Lifestance Health
12.2023 - Current
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
Patient Service Representative
UPNT
01.2023 - 08.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Picker
Amazon
08.2020 - 04.2021
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
Customer Service Representative
DSS Research
01.2017 - 02.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Walmart
08.2015 - 02.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Polytechnic High School
Fort Worth, TX2013
Skills
- Correspondence Typing
- Opening and Closing Offices
- Information Protection
- VoIP Phone System Knowledge
- Appointment Confirmation
- Office Organization
- EMR Systems
- Microsoft Office
- Medical Office Support
- Handling Complaints
Languages
Spanish
Native or Bilingual
Timeline
Front Office Coordinator
Lifestance Health
12.2023 - Current
Patient Service Representative
UPNT
01.2023 - 08.2023
Picker
Amazon
08.2020 - 04.2021
Customer Service Representative
DSS Research
01.2017 - 02.2019
Cashier
Walmart
08.2015 - 02.2016
High School Diploma -
Polytechnic High School
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