Rosahlee Von Kappel
Salt Lake City,UT
Summary
Dynamic and reliable worker with exceptional customer service skills honed in several different work environments. Ability to multitask and engage guests effectively while managing POS operations and cash/credit card transactions. Committed to delivering outstanding experiences for customers and enhancing team efficiency during peak hours.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Mint Tapas and Sushi
02.2025 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guest needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items.
Server/Hostess/Barista
Calico Cupboard Cafe
02.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess & Storefront Associate
Ciao Food & Wine
05.2022 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained strict adherence to visual merchandising guidelines, ensuring cleanliness and organization throughout the retail storefront.
Cashier & Server
Tokyo Stop Teriyaki
08.2021 - 06.2022
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
Panera Bread
01.2021 - 05.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
Education
High School Diploma -
Gilbert Christian High School
Gilbert, AZ05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Excellent communication
- Multitasking and organization
- Point of sale (POS) system operations
- Reliability
- Multitasking
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server
Mint Tapas and Sushi
02.2025 - Current
Server/Hostess/Barista
Calico Cupboard Cafe
02.2023 - 01.2025
Hostess & Storefront Associate
Ciao Food & Wine
05.2022 - 08.2022
Cashier & Server
Tokyo Stop Teriyaki
08.2021 - 06.2022
Team Member
Panera Bread
01.2021 - 05.2021
High School Diploma -
Gilbert Christian High School
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