Rosa Iliana Quiles
Bloomingdale,GA
Summary
Dynamic and dependable professional with a proven track record at Colony Bank, excelling in account management and customer engagement. Adept at fostering relationships and resolving discrepancies, while showcasing strong organizational skills. Passionate about delivering exceptional service and driving business growth through effective teamwork and self-motivation.
Overview
20
20
years of professional experience
Work History
Retention/CSR/PC Technician
Yates Astro Termite and Pest Control
Savannah, GA
05.2023 - Current
- Contact customers to discuss payment schedules, payment plan or process payments.
- Manage situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provide recommendations for services that align with customer needs.
- Explaining in details about all the services we provide.
- Schedule inspections, termite/booster treatments, and initial pest control services.
- Maintained safety standards during all pest control treatments to ensure the well being of clients, pets, and technicians.
- Developed strong relationships with clients by providing exceptional customer service throughout each service.
Universal Banker
Colony Bank
Savannah, GA
03.2017 - 09.2022
- Opened checking, savings, money market, certificates of deposit accounts and safe deposit boxes. Ordered checks and debit cards.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs.
- Compliance with all BSA policies and account opening guidelines.
- Assisted in community awareness events to increase bank outreach and foster new business relationships.
- Supported branch in achieving individuals and team goals while acting in customer's best interest.
- Referred customers to specialist and other lines of business to fulfill specialized needs.
- Monitored vault, managed high volumes of cash movement, supporting the ongoing operation of the branch.
- Contributed and organized bank events with branch manager.
- Responsible for inventory management and other bank necessities.
Teller/CSR
First National/South State Bank
Savannah, GA
01.2005 - 03.2017
- Greeted and welcomed customers with professionalism and courtesy.
- Processed deposits, withdrawals, check cashing, safe deposits, and loans.
- Balanced cash till daily, identifying discrepancies, and taking corrective actions as needed.
- Assisted in bank opening and closing procedures.
- Ensured customer confidentiality and security.
- Contributed to fraud detection by documenting and reporting suspicious activities.
Education
High School Diploma -
Barringer High School
Newark NJ06-1986
Skills
- Dependability
- Detail oriented
- Organized
- Customer Service
- Multitasker
- Self-motivated
Languages
Spanish
Native/ Bilingual
Timeline
Retention/CSR/PC Technician
Yates Astro Termite and Pest Control
05.2023 - Current
Universal Banker
Colony Bank
03.2017 - 09.2022
Teller/CSR
First National/South State Bank
01.2005 - 03.2017
High School Diploma -
Barringer High School
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