Summary
Overview
Work History
Skills
Languages
Timeline
Cashier
Rosaisela Lucio

Rosaisela Lucio

Pegram,TN

Summary

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

Overview

5
5
years of professional experience

Work History

Cashier

Taco Bell Restaurant
Nashville , TN
03.2018 - 11.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Dish Polisher

Texas de Brazil
Nashville , TN
12.2017 - 02.2018
  • Kept work area clean at all times by sweeping up debris before leaving each shift.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Call Center Representative

TruGreen Lawn Care
Nashville , TN
05.2016 - 12.2017
  • Consulted with customers to resolve service and billing issues.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Mentored junior team members and managed employee relationships.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Developed effective working relationships with team members across multiple departments.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.

Security Officer

Walden Security
Nashville,TN, TN
12.2015 - 05.2016
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified photo IDs and tickets to allow guests passage.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Reported safety hazards for remediation response.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Monitored CCTV systems to ensure safety and security of premises.

Security Officer

Calvary Security
Nashville,TN, TN
01.2015 - 12.2015
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified photo IDs and tickets to allow guests passage.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Confirmed visitor identification prior to granting entry into the building.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Completed incident reports to record security or loss prevention incidents.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored premises and recorded activity in daily officer reports.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Monitored surveillance cameras and responded to suspicious activity.

Server/Server Assistant/Host/atering

Jim And Nicks
Nashville , TN
06.2013 - 01.2015
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Set up tables in between patrons to reduce wait times.
  • Addressed complaints to kitchen staff and served replacement items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Delivered food orders promptly and courteously.

Skills

  • Cash register operation
  • Payment processing
  • Cash handling
  • Customer service
  • Team collaboration
  • Time management
  • Attention to detail
  • Organizational skills
  • Bilingual Spanish/English
  • Effective communication
  • Cross-functional teamwork
  • Sanitation procedures
  • Active listening
  • Return and exchange processing
  • Continuous improvement
  • Credits and refunds
  • Customer satisfaction
  • Security monitoring
  • Service minded

Languages

English
Professional
Spanish
Professional

Timeline

Cashier

Taco Bell Restaurant
03.2018 - 11.2018

Dish Polisher

Texas de Brazil
12.2017 - 02.2018

Call Center Representative

TruGreen Lawn Care
05.2016 - 12.2017

Security Officer

Walden Security
12.2015 - 05.2016

Security Officer

Calvary Security
01.2015 - 12.2015

Server/Server Assistant/Host/atering

Jim And Nicks
06.2013 - 01.2015

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