Rosa Jasmine Gutierrez
El Paso,TX
Summary
Results driven and personable sales professional with strong communication skills and the ability to build rapport quickly in person and over the phone. Experienced in customer service, handling objections, and helping customers find solutions that meet their needs. Goal-oriented, dependable and eager to contribute to a high-performing sales team.
Overview
9
9
years of professional experience
Work History
Sales / Finance Mananger
Viva Kia
El Paso, TX
03.2024 - 04.2026
- Assisted customers with product recommendations and purchases in a fast-paced environment
- Conducted product presentations, test drives, and pricing negotiation.
- Increased dealership revenue through successful upselling of extended warranties and product plans.
- Built strong customer relationships through excellent communication and follow-up.
- Met daily and weekly sales goals by promoting products and add on services.
- Handled customer concerns professionally and resolved issues efficiently.
- Processed transactions accurately while maintaining attention to detail.
- Trained and supported sales staff on financing procedures and customer communication.
Sales / Finance Manager
Viva Toyota
Las Cruces, NM
11.2023 - 03.2024
- Conducted outbound sales calls to prospective customers and promoted company services.
- Consistently exceeded weekly sales goals through strong communication and closing technics
- Built rapport quickly with customers to increase conversation artes and customer satisfaction.
- Handled objections confidently and turned hesitant prospects into paying costumers.
- Maintained accurate customer information and follow-up records in CRM system.
- Ranked among top-performing team members for sales production
- Negotiated financial and credit terms with customers.
Sales /Finance Manager
Charlie Clark Nissan
El Paso, TX
02.2023 - 11.2023
- Assisted customers with questions about their deal, product recommendations, and service upgrades.
- Generated additional revenue through upselling and cross-selling opportunities.
- Kept track of charge backs to assure less profit loss per month.
- Made decisions on which lending institution would allow me to better maximize both front and backend profit on each deal I contracted.
- Assisted a high volume of customers while maintaining professionalism and efficiency.
- Ensured the customers took proper delivery of the vehicle.
- Developed strong communication and negotiation skills in a fast-paced sales environment.
- Helped improve customer retention through relationship-focused services
- Completed daily, monthly and quarterly reports.
Sales / Finance Manager
Bravo Chevrolet and Cadillac
Las Cruces, NM
04.2021 - 02.2023
- Assisted customers throughout the vehicle purchasing and financing process.
- Structured finance deals and explained loan, lease, and warranty options clearly to customers.
- Worked closely with lenders to secure financing approvals for various credit situations.
- Increased dealership revenue through successful upselling of extended warranties and protection plans.
- Maintained strong customer satisfaction while consistently meeting monthly sales and finance goals.
- Trained and supported sales staff on financing procedures and customer communication.
General Manager
Avis and Budget Rental Car
Bozeman, MT
02.2017 - 01.2020
- Managed daily operations for a high-volume rental car location, ensuring optimal fleet availability and service quality.
- Supervised hiring, training, scheduling, and performance management for team members.
- Implemented cost-control strategies, reducing operational expenses while maintaining customer satisfaction.
- Led team performance initiatives, fostering a high-performance culture among staff members.
- Developed training programs that enhanced employee skills and improved service delivery metrics.
- Monitored financial reports, branch KPIs, and operational proformance metrics.
Education
Finance And Compliance -
Automotive Training Academy By Assurant
The Woodlands, TX06-2022
Dealership Complience -
Automotive Training By DOWC
Las Cruces, NM08-2024
High School Diploma -
Socorro High School
El Paso, TX05-2007
Skills
- Closing Deals
- Negotiation
- Upselling and Cross-selling
- Consultative Selling
- Customer retention
- Business Development
- Conflict Resolution
- Professional Phone Etiquette
- Staff Training and Development
- KPI Tracking
- Performance Coaching
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales / Finance Mananger
Viva Kia
03.2024 - 04.2026
Sales / Finance Manager
Viva Toyota
11.2023 - 03.2024
Sales /Finance Manager
Charlie Clark Nissan
02.2023 - 11.2023
Sales / Finance Manager
Bravo Chevrolet and Cadillac
04.2021 - 02.2023
General Manager
Avis and Budget Rental Car
02.2017 - 01.2020
Finance And Compliance -
Automotive Training Academy By Assurant
Dealership Complience -
Automotive Training By DOWC
High School Diploma -
Socorro High School