Rosal Jaylo Halim
Sorsogon City,Philippines
Summary
Dynamic Patient Access Team Lead at R1RCM Philippines with proven expertise in leadership and customer service. Skilled in patient scheduling and billing, I effectively resolved escalated concerns, enhancing service delivery. Adept at team coordination, I fostered a collaborative environment that improved SLA compliance and elevated patient satisfaction.
Overview
13
13
years of professional experience
Work History
Patient Access Team Lead
R1RCM Philippines
BGC Taguig
10.2022 - Current
- Lead and coordinate the patient access team to ensure smooth scheduling and billing assistance
- Provide training and support to team members for improved service delivery
- Handle escalated patient concerns and resolve issues efficiently
Healthcare Customer Service Representative
OPTUM Global Solutions
McKinley Hill, Fort Bonifacio, Taguig City
09.2018 - 08.2020
- Assisted patients with eligibility inquiries and benefit coverage concerns in a healthcare setting.
- Delivered exceptional customer service in a fast-paced environment.
- Maintained accurate records to ensure compliance with company policies and regulations.
Customer Service Representative
Teleperformance Philippines
Fort Bonifacio, Taguig City
10.2016 - 09.2017
- Delivered customer support for payment inquiries, credit line increases, and balance transfers.
- Managed inbound and outbound calls to address customer needs effectively.
- Discussed credit card services, usage, and billing queries regarding interest rates and balances.
Collections Representative
Convergys Philippines Services Corporation
Makati
03.2013 - 02.2016
- Negotiated payment arrangements during collection calls to enhance recovery rates.
- Maintained detailed records of client interactions and payment history.
- Established auto payment enrollment processes to improve compliance with metrics.
- Ensured caller accounts were current, reducing delinquency status effectively.
Education
2-Year Hotel and Restaurant Services -
SOLSCI (formerly Asian College of Science and Technology - Sorsogon Campus)
Sorsogon City01.2012
Skills
- Computer literacy
- Leadership and team coordination
- Communication and customer service
- Patient scheduling and billing
- Staffing management and SLA compliance
References
- John Ernest Zalameda, Senior Team Lead, 0961-579-8815
- Rosendo Reyes, HR Manager
- 0905-224-7823
- Sandrilito Abogada Jr., Statistician / IBM Trainer, 0927-591-7573 / 0912-336-700
- Chito Martillano, Unit Manager, 0917-591-5011
Personal Information
- Age: 36
- Date of Birth: 09/10/89
- Religion: Catholic
Timeline
Patient Access Team Lead
R1RCM Philippines
10.2022 - Current
Healthcare Customer Service Representative
OPTUM Global Solutions
09.2018 - 08.2020
Customer Service Representative
Teleperformance Philippines
10.2016 - 09.2017
Collections Representative
Convergys Philippines Services Corporation
03.2013 - 02.2016
2-Year Hotel and Restaurant Services -
SOLSCI (formerly Asian College of Science and Technology - Sorsogon Campus)