Sarah Kennemuth
Templeton,PA
Summary
Dedicated administrative professional well-versed in communication, team building and flexibility. Knowledgeable in medical terminology, scheduling and patient care. Ready to bring eight years of relevant work experience to your team.
Overview
19
19
years of professional experience
Work History
Patient Access Team Lead
Penn Highlands Brookville
01.2016 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Scheduler
Penn Highlands Brookville
05.2019 - 08.2023
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Assisted in reducing patient wait times through effective coordination with medical staff and departments.
- Contributed to increased clinic revenue by consistently maximizing daily schedules and accommodating additional appointments.
- Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
- Managed high-volume call traffic.
- Provided patients with instructions for their scheduled tests.
- Worked with multiple facilities, ensuring correct scheduling formats were utilized.
Medical Assistant
Penn Highlands Brookville Oncology
12.2017 - 05.2019
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Stay at Home Mom
Self
07.2008 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
Clerk Typist II
Clarion County Mental Health
07.2005 - 07.2008
- Supported team members by managing multiple administrative tasks, including filing and scheduling multi agency and client appointments.
- Streamlined communication within the organization through timely responses to emails and phone calls.
- Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.
- Transcribed physician dictation for service evaluations.
- Provided meeting minutes for multi-agency, plan of care collaborations.
Education
High School Diploma -
Redbank Valley High School
New Bethlehem, PA05.2004
Skills
- Computer literacy
- Strong leadership
- Multitasking
- Attention to detail
- Time management
- Organizational skills
- Process improvement
- Registration and Admissions
Timeline
Patient Access Scheduler
Penn Highlands Brookville
05.2019 - 08.2023
Medical Assistant
Penn Highlands Brookville Oncology
12.2017 - 05.2019
Patient Access Team Lead
Penn Highlands Brookville
01.2016 - Current
Stay at Home Mom
Self
07.2008 - 01.2016
Clerk Typist II
Clarion County Mental Health
07.2005 - 07.2008
High School Diploma -
Redbank Valley High School
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