Derek Fluetter
Suwanee,GA
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Access Team Lead
Northside Hospital Forsyth
08.2022 - Current
- Performs as a leader and technical expert by identifying and providing training needs for revenue cycle functions.
- Coordinate and oversee activities and workflow to ensure there are no problems occurring in delivering high quality care to patients.
- Collected and entered patient demographic and insurance data into Cerner to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Followed document protocols to safeguard confidentiality of patient records.
- Kept current with literature and felid advancements to advocate to and for patients.
Patient Access Representative
Northside Hospital Forsyth
08.2021 - 08.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks through Cerner.
- Great understanding with Cerner database to insure patients medical records are correct and entered accurately.
- Organized patient records and database to facilitate information storage and retrieval with Cerner on a daily basis.
Carpenters Helper
Karl Fluetter Carpentry
05.2021 - 07.2022
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Planned and executed work with proper tools and materials to maximize productivity.
Barback
Stillfire Brewing
05.2021 - 08.2021
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Server
El Paso Mexican Grille
04.2020 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
North Gwinnett High School
Suwanee, GA05.2018
Skills
- Insurance Information Collection
- Patient Needs Assessment and Referral
- Proficient with a wide variety of computer software programs including Cerner, Star Navigator, and FirstNet
- Calm and collected under pressure
- Database Search and Data Entry Skills
- Demographics Information
- Training Coordination
- Multitasking and Organization
- Knowledge of Community Services and Programs
- Technical Support and Assistance
- Responding to Technical Questions
Accomplishments
I’m an Eagle Scout as well, which is the highest achievement in the Boy Scout of America. I achieved that accomplishment back in 2018. And this past year I also got BLS certified.
Timeline
Patient Access Team Lead
Northside Hospital Forsyth
08.2022 - Current
Patient Access Representative
Northside Hospital Forsyth
08.2021 - 08.2022
Carpenters Helper
Karl Fluetter Carpentry
05.2021 - 07.2022
Barback
Stillfire Brewing
05.2021 - 08.2021
Server
El Paso Mexican Grille
04.2020 - 07.2020
High School Diploma -
North Gwinnett High School
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