Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosalba Cluster

WATSONVILLE,CA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

41
41
years of professional experience

Work History

Assistant Store Manager

Rite Aid
05.2018 - 12.2023
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Front End Supervisor/Vault Supervisor

The Home Depot Inc.
09.2004 - 04.2018
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Maintained accurate records of sales and financial transactions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.

Store Manager

Payless ShoeSource Inc.
03.1996 - 08.2004
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.

Sales Manager

CLUSTER'S INC.
01.1983 - 02.1996
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Education

GED -

Watsonville High School
Watsonville, CA
06.1975

Skills

  • Work Planning and Prioritization
  • Cost Control
  • Revenue Generation
  • Employee Relations
  • Employee Development
  • Delegation
  • Retail Operations
  • Financial Management
  • Staff Scheduling
  • Strategic Merchandising
  • Operations Oversight
  • Store Organization
  • Records Maintenance
  • Special Promotions Planning
  • Billing
  • Staff hiring
  • Direct Sales
  • Team Building and Leadership
  • Problem-Solving
  • Issue Resolution
  • Inventory Management

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Rite Aid
05.2018 - 12.2023

Front End Supervisor/Vault Supervisor

The Home Depot Inc.
09.2004 - 04.2018

Store Manager

Payless ShoeSource Inc.
03.1996 - 08.2004

Sales Manager

CLUSTER'S INC.
01.1983 - 02.1996

GED -

Watsonville High School

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Rosalba Cluster