Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Rosalba Garcia

Austin,TX

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

10
10
years of professional experience

Work History

Cashier, Salad Bar, Packaging, Pizza, Sandwich

Central Market HEB
Austin, TX
09.2004 - 07.2014
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Used suggestive selling techniques to promote add-on sales.
  • Helped customers find specific products, answered questions and offered product advice.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Worked closely with front-end staff to assist customers.
  • Set up buffet and replenished items at salad bar.
  • Followed safety protocols in handling of equipment and food.
  • Prepared salad bar items ahead of rush periods and placed in refrigerator for later use.
  • Kept bar, guard and floor areas neat, cleaning up spills and wiping down counters.
  • Took precautions to avoid cross-contamination between food items.
  • Restocked plates, utensils and ingredients to keep salad bar fresh for customers.
  • Monitored buffet food quantities and refilled items.
  • Replaced aging items with fresh ingredients.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Portioned and wrapped food or placed directly on plates for service to patrons.
  • Removed trash and cleaned kitchen garbage containers.
  • Carried food supplies, equipment and utensils to and from storage and work areas.
  • Distributed food to waiters and waitresses to serve customers.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Quickly prepared accurate orders within expected [Number]-minute timeframe.
  • Verified orders and bagged items for easy transport.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Answered guest questions, delivering most accurate and updated information available.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Completed efficient store opening and closing procedures each day.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Organized food preparation stations and regularly replenished supplies.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Assisted customers, answered questions and resolved complaints.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
  • Cut vegetables and rolled out dough to prepare raw materials for cooking.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Adjusted thermostat control to regulate temperature of pizza ovens.
  • Used pizza cutter to slice whole pizzas according to customer size specifications.
  • Kept stations stocked and ready for use to maximize productivity.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Shared information with customers about pizza preparation methods, ingredients and menu items.
  • Collaborated with team to deliver timely service of items.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Safely operated ovens, fryers and grills to prevent injuries and accidents.
  • Set up work stations prior to opening to minimize prep time.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.
  • Packaged and bagged cooked food and prepared items.
  • Followed specific methods for food preparation and proper portioning.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Dropped off food and drink orders for customer pickup.
  • Set aside add-on items for future orders.
  • Scheduled equipment use and activities based on daily menus and manager directions.
  • Filled and served various beverages for customers.
  • Cooked menu items based on customer orders.
  • Kept items warm until sold using heat lamps.
  • Prepared multiple orders at once for speedy service.
  • Used grills, deep fryers and griddles to cook food.
  • Mixed ingredients for batter or dough.
  • Washed and cut ingredients for quick meal assembly.
  • Checked completed orders for correct quantity and quality.
  • Processed finished product by moving through packaging machines.
  • Trained new employees on proper techniques for packaging, equipment operation and inventory management.
  • Labeled packages and recorded items packed in preparation for shipping.
  • Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
  • Set up jobs for lines and assisted with printing labels and packaging.
  • Packaged [Product or Service] manually by placing in boxes and surrounding with protective materials.
  • Coached packaging employees to improve performance and resolve inconsistency issues.
  • Introduced and enforced new standard operating procedures.
  • Monitored performance for adherence to procedures, safety rules and quality standards.
  • Oversaw manual and automated packaging activities.
  • Conducted troubleshooting to determine root cause and resolve packaging problems.
  • Oversaw shift changes by monitoring housekeeping standards.
  • Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Accomplished production goals by working with speed and accuracy.
  • Unpacked, verified and recorded incoming merchandise or material.
  • Transferred packaged product from packaging to recipient or stock.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Applied lids or close-ups in finalization of product.
  • Obtained, moved and sorted products and materials.
  • Remove completed or defective products or materials, placing on conveyors or loading docks.
  • Placed or poured products or materials into containers or filled containers from spouts or chutes.
  • Sealed containers or materials using glues, fasteners and tape.
  • Recorded product, packaging and order information on forms and records.
  • Assembled, lined and padded cartons and containers.
  • Marked and labeled containers, container tags or products using marking tools.
  • Cleaned containers, supplies or work areas using cleaning solutions.

Skills

  • Product Recommendations
  • Cash Handling
  • Cash Register Operation
  • Staff Training
  • Stocking and replenishing
  • Cleaning and sanitizing
  • Order Verification
  • Order Packaging
  • Money Handling
  • Ordering and stocking

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Cashier, Salad Bar, Packaging, Pizza, Sandwich

Central Market HEB
09.2004 - 07.2014
Rosalba Garcia