Rosaleen Neth
Honolulu,HI
Summary
Proactive Assistant Manager with extensive experience in overseeing daily operations, ensuring customer satisfaction, and fostering a positive work environment. Skilled in inventory management, cash handling, and staff development. Bringing strong leadership and problem-solving abilities to advance business growth and enhance team productivity.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Zippy's
Kahala-4134 Waialae Ave, Honolulu HI, 96816
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Enhanced team productivity by streamlining operational processes.
Cashier
Jack in Box
633 Kapahulu Ave, Honolulu HI, 96815
01.2021 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Cashier
Walmart
Walmart-1032 Fort Street Mall Honolulu Hi,
05.2018 - 10.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate Of Arts - Education
College of Micronesia/ Chuuk
FSM/ Chuuk Campus05.2016
High School Diploma - 12
Saramen Chuuk Academy
FSM/ Chuuk05.2013
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
Zippy's
07.2021 - Current
Cashier
Jack in Box
01.2021 - 07.2021
Cashier
Walmart
05.2018 - 10.2020
Associate Of Arts - Education
College of Micronesia/ Chuuk
High School Diploma - 12
Saramen Chuuk Academy