Rosalia Drullard Alonso
The Bronx,NY
Summary
Proven in enhancing patient well-being and independence, my tenure at United Staffing Solution showcased my adeptness in patient care and behavioral management. Leveraging active listening and adaptive learning, I improved quality of life for clients, evidenced by a 30% increase in patient satisfaction scores. My reliability and innovative approach to care stand out, making me a valuable asset to any healthcare team.
Overview
13
13
years of professional experience
Work History
Direct Care Worker
United Staffing Solution
New York, NY
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
Home Health Aide
Cupid Homecare
The Bronx, NY
09.2015 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided transportation and appointments management.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Health Care Aide
Caring Professional Home Healt
Brooklyn, NY
09.2014 - 09.2015
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Reduced patient anxiety through effective communication and active listening skills.
- Maintained clean, safe, and well-organized patient environment.
- Provided total hygiene care to Number patients per shift by assisting with skincare, bathing, and toileting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
Manager
McDonald’s
New York, NY
05.2011 - 07.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Education
Currently In School - Medical Informatics
Plaza Collage
Queens, NYSkills
- Patient Care
- Medication Administration
- Reliability and punctuality
- Meal Preparation
- Progress Documentation
- Behavioral Management
- Adaptive Learning
- Client documentation
- Physical therapy support
- Social Skills Development
- Direct Patient Care
- Appointment Scheduling
- Personal Care Aide
Accomplishments
Most of my accomplishments to be honest has come from motivation, determination, dedication, and hard work for example, there was just one time I thought I would never make it in school at work, but I stood my ground and had somebody very special to me remind me of my goals of what I love to do I got up and did what I had to do to make it work and be better.
Languages
English
Professional Working
Spa
Professional Working
Timeline
Direct Care Worker
United Staffing Solution
04.2024 - Current
Home Health Aide
Cupid Homecare
09.2015 - Current
Health Care Aide
Caring Professional Home Healt
09.2014 - 09.2015
Manager
McDonald’s
05.2011 - 07.2014
Currently In School - Medical Informatics
Plaza Collage