Rosalia Magana Luna
Stockton,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a fast learner and a quick thinker and I am eager to start my career in the law field I will not dissapoint.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Receptionist
European WAX Center
Stockton, CA
08.2023 - Current
- Answered incoming calls promptly and politely.
- Assisted guests with check-in and check-out procedures.
- Responded to guest inquiries in a timely manner.
- Processed payments for accommodations and incidentals.
- Maintained updated knowledge of room availability status.
- Managed reservations over the phone or online system.
- Verified identification documents for registration purposes.
- Handled cash transactions accurately and securely according to company policies.
- Ensured all customer service standards were met on a daily basis.
- Resolved guest complaints in a professional manner by listening attentively and offering appropriate solutions.
- Kept up-to-date records of reservations, cancellations, no shows.
- Performed administrative tasks including filing paperwork, preparing reports.
- Updated computer systems with accurate information regarding guest stays.
Receptionist
Humphreys University
02.2020 - 04.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Bachelor of Arts - Legal Studies
Humphreys Univercity
Stockton, CA06-2022
Skills
- Verbal Communication
- Basic accounting
- Cultural Awareness
- Customer Service
- Discretion and Confidentiality
- Auditing
- Scheduling appointments
- Guest Relations
- Administrative tasks
- Cash handling experience
- Complaint Handling
- Front Office Management
- Data Entry
- Records Management
Languages
Spanish
Native/ Bilingual
Certification
- Paralegal Certifications
Affiliations
- Loves to read
- Loves outdoors
- Prioritizes kids above everything
Timeline
Guest Receptionist
European WAX Center
08.2023 - Current
Receptionist
Humphreys University
02.2020 - 04.2020
Bachelor of Arts - Legal Studies
Humphreys Univercity
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