Kayla Williams
Memphis,TN
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
Work History
Guest Receptionist
Double Tree Hilton
11.2023 - 02.2024
- Enhanced guest experience by providing warm and professional reception services upon arrival.
- check-in process for faster service and improved guest satisfaction.
- Processed payments accurately while adhering to strict confidentiality standards regarding guests'' personal information.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Managed reservation system effectively, reducing booking errors and enhancing accuracy.
Security Officer
Overton Square
07.2023 - 10.2023
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Security Patrol Officer
Expeditor Warehouse
02.2021 - 06.2023
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
- Assisted in emergency situations, providing immediate support to first responders and evacuating affected individuals safely.
- Collaborated with fellow officers to develop comprehensive patrol strategies, ensuring all areas were effectively monitored.
Security Officer
Federal Express
03.2018 - 01.2019
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Education
Criminal Justice
The University of Tennessee - Chattanooga
Chattanooga, TNHigh School Diploma -
Power Center Academy High
Memphis, TN05.2018
Skills
- Scheduling Appointments
- Discretion and Confidentiality
- Brand Representation
- Customer Service
- Conflict Resolution
- Investigation Documentation
License
TN Protective services Security License: ID number 501148 (active)
Timeline
Guest Receptionist
Double Tree Hilton
11.2023 - 02.2024
Security Officer
Overton Square
07.2023 - 10.2023
Security Patrol Officer
Expeditor Warehouse
02.2021 - 06.2023
Security Officer
Federal Express
03.2018 - 01.2019
Criminal Justice
The University of Tennessee - Chattanooga
High School Diploma -
Power Center Academy High