Rosalia Martinez
Reno
Summary
Detail-oriented office professional with extensive experience managing front desk operations, administrative tasks, and client communications in a fast-paced leasing environment. Proven ability to prioritize tasks, maintain organized systems, and ensure smooth daily operations while delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Asset Living (Montebello at Summit Ridge)
Reno, NV
01.2022 - Current
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Responded to messages and inquiries from various parties.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
Leasing Consultant
JT Solution Partners Inc.
Reno, NV
01.2021 - 01.2022
- Conducted property tours and showcased amenities to prospective tenants, enhancing leasing opportunities.
- Managed lease documentation and ensured compliance with regulations, improving operational efficiency.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Delivery Driver
Spark
Visalia, CA
01.2019 - 2021
- Ensured timely and accurate delivery of packages to customers, enhancing overall satisfaction.
- Maintained accurate logs of deliveries and mileage for reporting purposes, ensuring transparency and accountability.
- Collaborated with dispatch team to address delivery issues promptly, improving response times and customer service outcomes.
- Delivered packages to customer doorsteps and business offices.
Education
High School Diploma -
Tulare Adult School
Tulare, CA01.2013
Skills
- Customer service
- File management
- Phone and email etiquette
- Data entry
- Organization skills
- Verbal and written communication
- Appointment scheduling
- Office administration
Accomplishments
- Maintained a 97% occupancy across 450 units.
- Successfully leased over 15 apartments in 1 month, resulting in a 100% occupancy.
- Frequently recognized in 5-star Google reviews for professionalism, responsiveness, and exceptional customer service.
Languages
English
Spanish
Timeline
Leasing Consultant
Asset Living (Montebello at Summit Ridge)
01.2022 - Current
Leasing Consultant
JT Solution Partners Inc.
01.2021 - 01.2022
Delivery Driver
Spark
01.2019 - 2021
High School Diploma -
Tulare Adult School
Additional Skills
- Front desk operations
- Time management
- Customer service
- Office organization
- Multi-line phone systems
- Google Workspace (Gmail, Docs, Sheets)
- Microsoft Office
- Zoom