Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Rosalia Perez

Rosalia Perez

Norridge,IL

Summary

Passionate and detail oriented individual seeking a customer service position which reflects my previous customer service experience working for J.P. Morgan Chase.

Overview

17
17
years of professional experience

Work History

Owner/Operator

Cleaning By Rose
Huntley , Ill
11.2011 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Cleaned customers homes on a biweekly or monthly basis.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

C.N.A.

Centegra Hospital
Woodstock, Ill
08.2008 - 11.2011
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cafe Assistant

Lifetime Fitness
Algonquin, Ill
06.2006 - 08.2008
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Maintained clean and attractive product displays to entice customer purchases.

Retentions/Customer Service Representative

J.P. Morgan Chase Card Services
Elgin, IL
05.2005 - 05.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Mother Guerin High School
River Gove Ill
05.1992

Skills

  • Problem solving
  • Critical thinking
  • Task oriented
  • Customer service
  • Retaining customers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Owner/Operator

Cleaning By Rose
11.2011 - Current

C.N.A.

Centegra Hospital
08.2008 - 11.2011

Cafe Assistant

Lifetime Fitness
06.2006 - 08.2008

Retentions/Customer Service Representative

J.P. Morgan Chase Card Services
05.2005 - 05.2006

High School Diploma -

Mother Guerin High School

Similar Profiles

CREATE PROFILE
Rosalia Perez