ROSALIA V. FLORES
Tucson,USA
Summary
Dedicated Administrative Assistant experienced in team coordination and office management. Enhanced office productivity and fostered positive workplace culture through exceptional communication and reliable support. Cultivated strong customer relationships and maintained high levels of satisfaction, contributing to overall company success.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Great Clips
Tucson, Arizona
11.2022 - Current
- Managed daily salon operations and ensured smooth workflow among staff.
- Supervised daily operations by scheduling shifts and assigning duties to ensure efficient workflow.
- Monitored staff performance and provided feedback to improve service quality.
- Trained new team members on customer service and salon procedures.
- Coordinated staff availability for optimal service delivery.
- Resolved customer concerns promptly to enhance client satisfaction and retention.
- Ensured compliance with safety regulations and company policies.
- Assisted with inventory management, ordering supplies, and maintaining stock levels.
- Collaborated with management on developing strategic plans for achieving business goals.
Cashier
Macy's
Tucson, AZ
10.2020 - 03.2021
- Assisted customers with purchases and inquiries at the register to enhance their shopping experience.
- Organized and cleaned merchandise to maintain store presentation.
- Collaborated with team members across various departments to enhance workflow.
- Promoted company policies to customers and staff.
- Maintained organized cash register area and ensured cleanliness.
- Handled returns and exchanges according to store policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Warranty Administrator
Mercedes-Benz of Tucson
Tucson, AZ
08.2018 - 07.2020
- Being able to submit extended warranty claims and receive payment on time and fully.
- Facilitated communication across departments to enhance workflow.
- Processed extended warranty claims to secure payments.
- Help the accounting office by assigning correct payment to each account office.
- Allocated payments accurately to each account office.
Receptionist
Mercedes-Benz of Tucson
Tucson, AZ
05.2018 - 07.2018
- Answered multiple phone lines, scheduling appointments to optimize customer service.
- Managed sign-in and sign-out process for loaner vehicles.
- Contacted customers via phone and email to address inquiries and provide assistance.
- Maintained cleanliness and organization of front desk area.
- Filed documents and managed customer communications.
Hairstylist
Smart Style
Green Valley, AZ
01.2016 - 06.2017
- Achieved company goals through consistent client retention and service excellence.
- Demonstrated active listening skills to provide exceptional guest service.
- Maintained cleanliness and organization of salon, enhancing client experience and workflow.
- Scheduled appointments for clients to ensure organized service delivery.
- Led team during peak hours to manage workflow effectively. during busy periods to ensure smooth operations.
- Collaborated effectively with peers to enhance team productivity.
- Executed opening and closing procedures for cash register to maintain accuracy.
Cashier/Production
Goodwill Industries
Green Valley, AZ
05.2015 - 12.2015
- Assisted customers with inquiries to enhance shopping experience.
- Handled incoming phone calls to ensure timely communication.
- Maintained organization of workspace for efficiency.
- Organized workspace to streamline operations.
Hairstylist
Smart Style
Green Valley, AZ
08.2012 - 09.2014
- Address customer needs to ensure satisfaction and loyalty.
- Provided friendly greetings to customers to create a welcoming atmosphere.
- Handled phone inquiries to provide information and support to customers.
- Maintain cleanliness and organization of salon to enhance client experience.
- Ensured salon cleanliness and organization by systematically cleaning and arranging supplies to provide a pleasant atmosphere for clients.
- Managed cash register operations by opening and closing it, ensuring all transactions were recorded correctly.
Hairstylist
C.H.O Salon&Spa
Douglas, AZ
11.2011 - 07.2012
- Attend customers' needs.
- Initiated positive interactions with customers as they arrived.
- Responded to incoming phone calls promptly and professionally.
- Maintained cleanliness and organization of salon, ensuring a welcoming environment.
- Ensured a tidy and orderly salon environment for customers.
- Handled opening and closing procedures for the cash register.
Education
Cosmetology Diploma -
Empire Beauty School
Tucson, AzHigh School Diploma -
Douglas High School
Douglas, AzSome College (No Degree) - American History
Cochise College
Douglas, Az 08.2007 - 12.2007
Skills
- Customer service
- Team leadership
- Workflow optimization
- Process improvement
- Operational integrity
- Compliance
- Performance driven
- Meeting coordination
- Time management
- Adaptability to learning
- Staff supervision
- Inventory management
- Open/close procedures
- Problem solving
- Coaching and mentoring
- Task delegation
Languages
- English
- Spanish
Timeline
Assistant Manager
Great Clips
11.2022 - Current
Cashier
Macy's
10.2020 - 03.2021
Warranty Administrator
Mercedes-Benz of Tucson
08.2018 - 07.2020
Receptionist
Mercedes-Benz of Tucson
05.2018 - 07.2018
Hairstylist
Smart Style
01.2016 - 06.2017
Cashier/Production
Goodwill Industries
05.2015 - 12.2015
Hairstylist
Smart Style
08.2012 - 09.2014
Hairstylist
C.H.O Salon&Spa
11.2011 - 07.2012
Some College (No Degree) - American History
Cochise College
08.2007 - 12.2007
Cosmetology Diploma -
Empire Beauty School
High School Diploma -
Douglas High School