Rosalie Ruiz
Sylmar,CA
Summary
At Target Corp., I excelled as a Service Advocate, enhancing client retention and customer satisfaction through expert complaint handling and complex problem-solving. Demonstrating decision-making and empathy, I led team support and training, significantly contributing to a collaborative work environment. My proactive approach and ability to diffuse tensions underscore my comprehensive customer service skills.
Overview
3
3
years of professional experience
Work History
Service Advocate
Target Corp.
07.2021 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Received and processed online orders for shipment or store-pick up
- Exchange merchandise for customers and accept returns
Chocolate Covered Strawberries
Self-employeed
01.2021 - 02.2022
- Handled items with care
- Created new designs to increase sales
- Cleaned and organized workspace
- Handled money and planned for inventory
- Arranged and promoted merchandise to promote sells
- Packaged chocolate items for delivery or pickup.
Education
Mechanical Engineering
California State University Northridge
Northridge, CA05.2027
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06.2023
Skills
- Decision-making skills
- Customer service background
- Complaint Handling
- Complex Problem-Solving
- Problem-Solving
Timeline
Service Advocate
Target Corp.
07.2021 - Current
Chocolate Covered Strawberries
Self-employeed
01.2021 - 02.2022
Mechanical Engineering
California State University Northridge
High School Diploma -
John F. Kennedy High School
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