Rosalie Rutter

• Responded to customer inquiries via phone
• Assisted customers with billing inquiries to clarify charges and payment options
• Took payments for Trash service
• Set up new Service
• Cancelled service
• Handled account collections to secure timely payments and reduce outstanding balances
• Performed administrative duties to support team operations and enhance workflow efficiency
• Submitted work orders

• Evaluated patient eligibility for insurance coverage and treatment options.
• Managed complex case documentation to ensure compliance with regulatory standards.
• Collaborated with healthcare providers to streamline eligibility verification processes.
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.

• Verified insurance eligibility for clients, ensuring compliance with policy requirements
• Ensured accurate collection of copays and deductibles
• Assisted in scheduling appointments, improving access to medical services
• Scanning in authorizations from medical groups.

• Registered patients, facilitating smooth admissions and maintaining accurate records
• Registered patients
• Collected co-pays, contributing to streamlined financial processes and patient flow
• Collected co pays
• Facilitated patient admissions to ensure a smooth intake process.

• Checked in patients for hospital visits, ensuring accurate appointment scheduling and patient flow.
• Took multiple incoming calls and called emergency codes and paged over intercom.
• Collected co-payments, facilitating timely billing and improving revenue cycle management.
• Sent documents via fax to ensure timely communication between departments.
• Collected co payments
• Faxed documents
• Served as PBX operator, facilitating efficient communications within the hospital.
• Verified insurances

• Sold home and auto insurance policies, assisting clients in selecting coverage that meets their needs
• Responded to customer inquiries via phone
• Entered customer information into database, ensuring accurate and up-to-date records
• Processed customer payments efficiently
• Updated customer insurance policies.

• Maintained stockroom order
• Stocked merchandise on sales floor and created visually appealing displays to enhance customer engagement.
• Operated cash register and provided exceptional customer service to enhance shopping experience.

Upper secondary education