Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
References
Timeline
Generic
Rosalina Francesca Iannucci

Rosalina Francesca Iannucci

Summary

Dynamic and accomplished Restaurant Director of Operations & Multi Unit District General Manager with 15+ year career at successful 5 star rated establishments. Areas of expertise include multi-unit operations/ cost control/ catering/banquets/sales/marketing Effective professional with many years of experience delivering leadership and guidance to meet highest standards of food service delivery and profitability. Smoothly directed restaurant managers and employees to oversee daily operations by communicating vital information and solving problems. Additional experience overseeing financial decisions and increasing sales by implementing promotions and training staff on sales techniques.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director of Restaurant Operations

Atlantic City Country Club
Northfield, NJ
05.2022 - Current
  • Transformed the Bar & Grille to a fine dining establishment., cultivating high standards in service, food quality, customer service and employee encouragement, Budgeting, purchasing, hiring, training

General Manager

Robert’s Steakhouse – Hard Rock Hotel & Casino
Atlantic City, NJ
03.2018 - 03.2020
  • Company Overview: (Restaurant space bought out by Hard Rock)
  • $7 million in revenue
  • Opening of restaurant in casino, staffing, training and creating all employee training manuals
  • Ordering, labor & cost control, creating sales & marketing plans, creating cocktail, wine list and food menus
  • Soliciting and booking of all parties and events increasing revenue
  • All social media, hiring all weekend entertainment, negotiating with Casino Executives
  • (Restaurant space bought out by Hard Rock)

Consultant

Johnny Mananas Restaurant Group
01.2016 - 10.2019
  • Restaurant Openings, Restructures, Budgeting
  • Contracting
  • Employee hiring, training and manuals

District Multi Unit General Manager

Phillips Seafood Restaurant, Souzai Sushi Bar, Fresh Cut French Fries and the Dunes
Atlantic City, NJ
04.2016 - 10.2016
  • $4 million in revenue
  • Directing daily operations of 4 venues located on the Pier in Atlantic City, NJ
  • Restructuring of all four restaurants from the opening of our carry out boardwalk store and our picnic style dunes store to restructuring of Seafood house and Sushi restaurant
  • Conducting operations by preparing new policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards, determining and implementing system improvements
  • Maintaining patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, building relationships with patrons
  • Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff
  • Communicating job expectations, monitoring, planning and reviewing compensation actions

Multi-Unit General Manager/Events/Sales & Marketing

Gallagher’s Steakhouse & Gallagher’s Burger Bar (Resort s Hotel & Casino)
Atlantic City, NJ
06.2013 - 04.2016
  • $5 million in revenue
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies
  • Overseeing the daily operation of two high volume restaurants- a five-star steak house and a casual burger bar supporting the Director of Operations
  • Daily interaction within Resorts Casino: from Executives, Player development, Promotions, Finance, Marketing and Bus Departments
  • Hiring, training and mentoring new management team and retraining of all departments

Sales & Marketing/Catering Director/ FOH Manager

Dubh Linn Square Restaurant
Cherry Hill, NJ
12.2011 - 06.2013
  • Directed all aspects of Sales and Marketing for all events through planning, staffing, scheduling, floor plans, and execution
  • Created new events, designed new catering menu in association with Chef, and developed new event contracts
  • Coordinated and executed all on and off site catered events producing highest to date sales volume
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency

FOH Manager/Catering Manager

Union Trust Steakhouse
Philadelphia, Pa
02.2009 - 11.2011
  • Managed front of house, revised reservation book maximizing full seating capacity of 298 including private parties exceeding sales volume
  • Interviewed, hired, trained, mentored, supervised and trained food servers, hosts, bartenders and server assistants
  • Efficiently assisted the Sales and Marketing Manager with event planning on and off site to ensure maximum success

Events-Banquet Director-Conference Caterer/Server/Bartender

Chef’s Market
Philadelphia, Pa
11.2005 - 01.2009
  • Executed and managed catered events, weddings, fund raisers, and various venues at Constitution Center, University of Penn, Heritage Museum, Chemical Museum, Franklin field, Philadelphia Schools, Franklin Institute, etc
  • Serving up to 400 guests

Private Caterer/Owner/GM

West Chester, NY
01.2001 - 10.2005
  • Catered private events and banquets serving up to 150 guests

Manager/Events/Maître D’/Server/Bartender

Saloon Restaurant
Philadelphia, Pa
03.1990 - 01.2001
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Performed all duties and responsibilities from managing, serving, bartending and office administration
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties

Education

Bachelor’s degree -

University of The Arts
Philadelphia, Pa

2-year certification - Stage and Film Acting

HB Studios
New York City, NY

continued education in stage and film

Wilma Theatre
Philadelphia, P

continued education in stage and film

Walnut Street Theater
Philadelphia, Pa

Skills

  • P&L
  • Budgeting
  • Finance
  • Payroll
  • Cost control
  • Staff development
  • Team liaison
  • Strong leader
  • Process Implementation
  • Honed marketing skills
  • Strong Verbal Communication
  • Conflict Resolution
  • Project management
  • Operations management
  • Self motivated
  • Powerful Negotiator
  • Extremely Organized
  • Proficient in data central
  • Ezsuite
  • Golf365
  • Open table
  • Chef mod
  • Chef Tec
  • Aloha
  • Digital dining
  • Micros
  • Squirrel

Certification

  • Jack Welsh leadership certification
  • CPR
  • Yoga
  • Senior Fitness
  • Sports Nutrition
  • Interior Design/Home styling

Accomplishments

  • Efficiently operated numerous restaurants and catering events with a staff of over 130 culinary and restaurant professionals.
  • Notable success in large-scale cost control, revenue increase, event planning, menu development, staffing, training, stock and beverage inventory, ordering, receiving, and restaurant openings
  • Received best Happy hour 2019 - Robert's Steakhouse - Hard Rock hotel & casino for all of Atlantic County

Volunteer Experience

  • Miss America Organization- Teen Pageant - Head Judge
  • Senior Centers and Woman’s Substance abuse centers – yoga teacher
  • Working model/spokesperson/actor, assistant theatre director and yoga instructor with extensive years in film, stage, television and print.

References

  • Executive Chef Dom Rizzo, Owner of Mamma Lena’s Trattoria, Ventnor, NJ, 609-290-9428
  • Tim Bonnie, Showboat Hotel - Food & Beverage, Atlantic City, NJ, 856-979-8845
  • Gary Albano, Manager of Steel Pier, Former manager of Gallagher’s Steak house, Atlantic City, NJ, 609-442-3381
  • Ed Doherty, Owner-One Degree Coaching LLC., 856-577-0167, I worked with Rosalina at two concepts where she managed our host team and worked as a Sales and Marketing manager. Rosalina is a talented and dedicated manager who had an extraordinary impact on the quality of operations. I highly recommend her for any position that needs a self-starter who knows how to get the job done and done well.
  • John F Dunfee, JDunfee202@aol.com, Former owner Union Trust Steakhouse, Rosalina is an incredibly enthusiastic, confident and naturally suited relationship and restaurant manager. She works very hard at everything she does and has achieved great success in a very challenging environment because of this. I recommend her without qualification for any relationship management/sales arena.
  • John Frankowski, Owner of Tietra Restaurant, 215-206-1000
  • Doris Grandinetti, Former Recruiter and owner Directions Medical Group, 617-803-7702, What I like about Rosalina is that she is Philadelphia native. She knows the City and the surrounding suburbs very well. She has held positions such as Restaurant owner, Manager, Sales and Marketing and Director of Catering. She is solid, dependable, has great energy, professional, presents well and I think she’s a winner. She knows many people in the restaurant and entertainment business (she is a former model and actress) and could prove to be a strong asset to your organization.
  • Louis N. Magazzu, President/CEO - Quantum Energy Solutions, LLC, 856-304-2033, I am writing to recommend Rosalina Iannucci whom I have known for many years. I have dined at numerous restaurants throughout the nation and have no doubt that Rosalina would be an asset to your company and I give her my highest recommendation. Rosalina has the appearance, intelligence and class that customers know they can anticipate when dining at any one of its restaurants. I can guarantee that if you hire Rosalina, customers will soon comment on the positive addition she has made to your organization. If I can be of any further assistance, please do not hesitate to contact me.

Timeline

Director of Restaurant Operations

Atlantic City Country Club
05.2022 - Current

General Manager

Robert’s Steakhouse – Hard Rock Hotel & Casino
03.2018 - 03.2020

District Multi Unit General Manager

Phillips Seafood Restaurant, Souzai Sushi Bar, Fresh Cut French Fries and the Dunes
04.2016 - 10.2016

Consultant

Johnny Mananas Restaurant Group
01.2016 - 10.2019

Multi-Unit General Manager/Events/Sales & Marketing

Gallagher’s Steakhouse & Gallagher’s Burger Bar (Resort s Hotel & Casino)
06.2013 - 04.2016

Sales & Marketing/Catering Director/ FOH Manager

Dubh Linn Square Restaurant
12.2011 - 06.2013

FOH Manager/Catering Manager

Union Trust Steakhouse
02.2009 - 11.2011

Events-Banquet Director-Conference Caterer/Server/Bartender

Chef’s Market
11.2005 - 01.2009

Private Caterer/Owner/GM

01.2001 - 10.2005

Manager/Events/Maître D’/Server/Bartender

Saloon Restaurant
03.1990 - 01.2001

Bachelor’s degree -

University of The Arts

2-year certification - Stage and Film Acting

HB Studios

continued education in stage and film

Wilma Theatre

continued education in stage and film

Walnut Street Theater
Rosalina Francesca Iannucci