Rosalind E. Dockery
Murphy,NC
Summary
Providing housing and personal care to the older population in need.
Business operations professional with strong background in optimizing organizational workflows and enhancing operational efficiency. Adept at fostering team collaboration and aligning resources with strategic goals. Skilled in project management, process improvement, and resource allocation. Known for adaptability and reliability in meeting evolving business needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administrator - Business Operations
Elaines Care
03.2014 - 03.2025
- I have been the administrator and owner for 2 Family Care Homes since 1997.
- Thru the years I have implemented the following:
- Daily management routine duties.
- Medication Management.
- Coordinating personal care plans.
- Conducting residents personal care assessments.
- Applying dietitian menus for every meal.
- Reduced operational costs with careful budget management and resource allocation.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff members.
- Daily training Food Service and Preparation Policies.
- Adopt and develop new policies and procedures.
- Training resources for education and higher learning for staff.
- Develop safety and risk management for staff and residents.
- Update Infection Control and Pandemic Policies and Procedures.
- Provide updated Emergency and Disaster policies to meet the current needs.
- Developing updated incident and accident policies and procedures.
- Providing a streamline of Mental Health coordination with counselors and physicians.
- Contracting updated pharmaceutical needs for residents
- Executing admissions and discharges, coordinating appointments for medical and social events.
- Maintained compliance with industry regulations, ensuring adherence to all relevant laws and guidelines.
- Enhanced team productivity by optimizing workflows and task delegation.
Administrator
Oak Park Guest Home
03.1997 - 06.2014
- I have been the administrator and owner for 2 Family Care Homes since 1997.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Reduced overhead costs through careful budget management and resource allocation.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Pre-Nursing Program - Health Care Business Administration, CNA
Tri-County Community College
05.1993
Skills
- Operational efficiency
- Human resources management
- Time management
- Team collaboration
- Conflict resolution
- Operations management
- Team development
- Staff supervision
- Microsoft Office Suite
- Financial reporting
- Team recruiting
- Training documents
- Long-term business planning
- CMS
- Meeting minutes creation
- Managing multiple priorities
- Contracts
- Training manuals and processes
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Recruitment and hiring
Accomplishments
- Supervised team of 13 staff members.
- Implemented processes to streamline workflow.
- Improved or maintained profit and revenue margins over previous years.
- Increased sales by 75%.
- Oversaw rise of company to the top of the industry.
- Opened second care home within 5 year growth.
- Increased use of Hospice Services for the elderly in the industry by 50%.
Contact
- Phone: 828-361-9484
- Address: 4689 Martins Creek Road Murphy NC 28906
- Email: elainereece87@gmail.com
Communication
- Effectively communicate with older adults and guardians while providing emotional and financial support
- Following up on resident's appointments, treatments and social needs.
- Being a advocate for residents in need of better health care, education and financial support programs.
Leadership
Promoting independence with elevated life style for older adults while providing housing resources, health and life insurance with strong financial needs.
Affiliations
- American Society of Whos Who Professionals
- Cherokee County Women's Council
- Boy Scouts of America
- NC Dept of Health and Human Services
- NC Dept of Health and Human Services Division of Health Service Regulations Adult Care Licensure Section
- Vaya Health Care North Carolina
Certification
- Licensed Family Care Home Administrator NC Oak Park Guest Home - 2001 and Elaine's Care LLC to Present
- Certified Nursing Assistant NC Oak Park Guest Home 1993 and Elaine's Care to Present
- Medication Aide NC Dept of Health and Human Services 2001 and Present
- Health Care paraprofessional for geriatrics Elaine's Care LLC 2004 and present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkPart TimeLocation Preference
RemoteImportant To Me
Career advancement4-day work weekFlexible work hoursWork-life balanceQuote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
Administrator - Business Operations
Elaines Care
03.2014 - 03.2025
Administrator
Oak Park Guest Home
03.1997 - 06.2014
Pre-Nursing Program - Health Care Business Administration, CNA
Tri-County Community College
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